Complaint Review: A-1 Garage Door Service - Phoenix Arizona
- A-1 Garage Door Service Phoenix, Arizona USA
- Phone: 480-898-3667
- Web: garageaz.com/contact.html
- Category: Garage Door Companies
A-1 Garage Door Service If wishes were only promises! Phoenix Arizona
*Author of original report: A-1 Garage Service
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I contacted this company just after 8:00 AM in the morning on March 17, 2013 by the phone number listed. After waiting a lengthy time on a noisey answering service, a rep came on by the name of "Scott".
I asked Scott would he honor the internet yellow pages 5% discount per my being a Triple A (AAA) member. He said yes. I then proceeded to ask him if he would still honor the website discount offered by his company for a "free service call, free estimate, and free safety inspection check on my garage doors. Scott said he was unaware of that offer. I told him his website allowed for coupon to be printed, and he then said he would honor that too.
With that being said I asked for appointment and he indicated "James" would be out on March 17, 2013 from 3 PM to 5 PM, and he would call 30-minutes in advance. At 2:35 PM James indeed called, confirmed my service address and said he would be there. I asked him if he knew of my pending discounts and he said he did not, and we could discuss upon his arrival in 25 to 30 minutes.
At 3:45 PM I called James back directly and I said where are you, and he said his company rerouted him to another client, and they were suppose to have called me. At 4:00 PM I got a hold of a "Tom" who said he had no record of my appointment and he could not send someone out until the next day. I explain to him that I took the afternoon off of work for this appointment and I could not afford to take another day off with no pay. He said he would call me back.
He never did. It should be noted that I followed up with "Scott" within a half hour of my call on a internet form letter that I retained a copy of, of our entire discussion and agreement. I kept a copy of this form letter which was dated March 17, 2014 at 9:13 AM.
I strongly recommend the consumer not use this business. They have poor customer service, a horrific phone answering service, and do not honor their advertised discounts. Not to mention appointments made are not fulfilled.
This report was posted on Ripoff Report on 03/19/2014 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/a-1-garage-door-service/phoenix-arizona/a-1-garage-door-service-if-wishes-were-only-promises-phoenix-arizona-1131820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
A-1 Garage Service
AUTHOR: - ()
SUBMITTED: Sunday, January 04, 2015
The owner came out to my home and made repairs free of charge himself less than a week later.
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