A B Wildlife & Pest Control Unethical and shoddy service stcharles Missouri

I contracted A.B Wildlife & Pest Control in June of 2009 for termite control/insurance. At first the owner/service technician/sales rep(Aaron Baughn)was polite and friendly. He suggested a baiting system to find out where the termites where coming from, once that was determined he put poison in that area and advised me that it should get rid of them.  Never did we see him after that until 2011 when I discovered the termites were back!! He told us he would need a 3 foot clearance around all exterior walls inside the basement of my home to drill every 12 inches and put poison under the foundation. In order to give him the clearance he requested to do the job properly I had to rent a storage unit (little under $300) and move everything out of the basement. When he showed up to do the job he drilled about 20 holes down the center of the home (not the 100+ holes he said he'd drill) and told me that was all he needed to do, that him/I didn't need to worry about the exterior walls!! WHAT!??? In middle March of 2013 the termites were active in my home AGAIN!! When contacted to resolve the issue he told me he checked the traps and seen no new activity, that it was probably flying ants. Upon two 3rd party inspections we discovered he had lied, the traps hadn't been touched. Next time I called him He was VERY rude, argumentative, and disrespectful.  He told me there was no point in him coming to do work because it costs him $45 in gas each trip and nothing would be accomplished because he didn't get cooperation from me that he needed! WHAT!??? He wanted ME to clear the lower level of the home AGAIN so he could retreat! BAD IDEA because the 3rd party inspections revealed his work was shoddy, ineffective and he just pushed the labor off onto me (making me clear the basement) because he didn't want to drill around the outside perimeter of the home or work around my deck. He continuously lies to me and refuses to/is incapable of resolving my termite problem.  He's a CROOK!!  Stay away from this company!!

Product_Or_Service: Termite protection

Account_Number: failed to give me a contract, even upon request.   

BBB Processing

04/06/2013                web       BBB        Complaint Received by BBB

04/08/2013                MEB      BBB        Complaint Reviewed by BBB Operator

04/08/2013                Otto       EMAIL     C1 - Send Acknowledgement to Consumer - Non-Mbr

04/08/2013                Otto       MAIL       B1 - Inform Business of Complaint - Non-Mbr

04/14/2013                             BBB        MORE INFO RECEIVED FROM THE CONSUMER : Made a phone to the owner personally to notify him that the BBB is awaiting response and he should check his email.  Advised that we will contact the department of agriculture, Secretary of state, department of conservation, Attorney general, and make other consumer reports if we can't resolve this soon through the BBB.  4/14/13..

                               additional information:  https://www.sos.mo.gov/BusinessEntity/soskb/Filings.asp?2490255 (no missouri license)..   Also according to the Department of Agriculture he isn't supposed to be operating a business.. sect 351.484, 351.486, 351.598, and 351.602 are the reasons for the dissolution of the business.  We plan to notify the department of agriculture that he is still operating if he doesn't resolve this with us promptly (by 4/24/13)

04/24/2013                OttO      BBB        No response to first notice to business

04/24/2013                OttO      MAIL       B2 - Second Notice to Business -Non Mbr

04/29/2013                BB         BBB        RECEIVE BUSINESS RESPONSE : I went there and found termites on an exterior wall under a low laying deck. i couldn't inspect the basement due to furnishing in the basement. I needed part of the deck removed to treat for termites. the customer would not allow me access to treat that area. I put the bait station as a alternative. I did treat for and kill termites. I finally was able to inspect the basement in 2012 and inspect. I did drill and treat for termites where they were present. more than once and i didn't charge her for it. I have tried to work with her and she has not followed my instructions or directions. I have gone there and was not allowed access to treat or inspect. I finally decide to end the agreement due to lack of cooperation. I feel I had delivered the service to best of my ability with the access that was provided, therefore there is no refund for paid services. I am fully licensed and insured on the Missouri department of agriculture web site.

04/29/2013                BB         BBB        Bureau judged complaint resolved (AJR)

04/29/2013                Otto       EMAIL     Inform Consumer - Case Closed AJR

04/29/2013                Otto       MAIL       Inform Business - Case Closed AJR

04/29/2013                Otto       BBB        Case Closed AJR

04/30/2013                             BBB        MORE INFO RECEIVED FROM THE CONSUMER : This man REFUSED to treat the termites properly.  We cleared ALL the furnishings in the basement area and moved them to an OUTSIDE storage unit so he could drill.. after doing that he came and drilled about 1/10th the holes he said he needed to drill and changed his story saying he didn't need all the furniture moved.  We were willing to tear down walls for him to inspect.  We were more than cooperative with this company, we wanted the house treated properly.. if we weren't willing to cooperate we wouldn't have hired anyone to take care of the termites.  This man is a LIAR, he has done nothing to resolve the problem.. he even told us he came and checked the traps and we have PICTURES to prove that they were untouched.. we have many pictures!.. We have pictures of his "shoddy" treatment. then we have a receipt from ORKIN and pictures of them treating the home WITH the furniture still in it!!!!.. ORKIN also treated underneath the deck without removing it.. We have all the picture evidence if you would like us to send them to the BBB!!!.. The 3rd party inspectors even told us he didn't do the job properly.  He was rude, arrogant and uncooperative with me when I tried to get him to honor his agreement and do the treatment correctly, he told me it cost's him 45.00 in gas to drive here and it wasn't worth HIS time!!!  he knew where the home was located when he took the job.  This is unacceptable!!  I am requesting the case be re-opened immediately.. Is there somewhere we can mail a copy of the inspection report and receipt from ORKIN to support these FACTS?.. We have plenty of pictures of his work vrs Orkins.. and it is clearly evident this company didn't do the job they were hired for.   

04/30/2013                             BBB        MORE INFO RECEIVED FROM THE CONSUMER : link for no Missouri License from the secretary of state:  https://www.sos.mo.gov/BusinessEntity/soskb/Filings.asp?2490255