• Report: #24168
Complaint Review:

A CityWide Mover

  • Submitted: Mon, July 08, 2002
  • Updated: Wed, July 10, 2002

  • Reported By:Denver CO
A CityWide Mover
15238 Saticoy Street, Van Nuys, CA 91405 Van Nuys, California U.S.A.

A CityWide Mover aka A City Mover ripoff, dishonest ,fraudulent, failure to provide service, failure to deliver, won't return calls, liars, extortionists Van Nuys California

*Consumer Comment: An important thing to do with ANY moving company

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I scheduled my move from Orange County, California to Denver, Colorado with A CityWide Mover to pick up on May 23, 2002 and be delivered some time in the following two weeks. It is now July 8, 2002 and still have not received my belongings.

Loading went very well, but problems started soon after. A CityWide mover was supposed to provide me with the loaded weight of the truck (for delivery charge calculations), and never did. When I got the total over the phone it was considerably more than my belongings could possibly weigh (I lived in a single bedroom apartment and the total weight was almost 4000 lbs).

When I called for the delivery date on May 30 and was told my belongings should arrive the following week (Thursday or Friday). When I Friday came without a delivery call, I called A CityWide mover, and was told that there had been problems with the truck. Thus began a series of broken promises and lies. The latest were that the truck was being loaded and I should have my belongings shortly.

Do not use this company. The owner Dan will basically tell you whatever it takes to appease you or get your business. Once he has it, he will not take or return your calls. I've finally decided to get an attorney involved, but I feel I've given A CityWide Mover more than the benefit of the doubt.

Denver, Colorado

This report was posted on Ripoff Report on 07/08/2002 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/a-citywide-mover/van-nuys-california/a-citywide-mover-aka-a-city-mover-ripoff-dishonest-fraudulent-failure-to-provide-servic-24168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

An important thing to do with ANY moving company

AUTHOR: Steve - ()

As someone who has likely never been around the trucking industry, I would imagine you know little about how trucks are weighed and such. I would recommend the following steps if you decide to move again in the future or for anyone else that is considering a move. The moving company may not like it but find someone else if they refuse.

1. Do a little homework and find where the closest truck stop is to you with a certified scale. These are 75-80 foot platforms in the parking lot, usually with an overhad sign going across the platform. CAT Scales are what I recommend and most large chain type truck stops have them. In Orange County, Ca it woud have been the T/A truckstops in Ontario.

2. On th day of the move either request they meet you at the truck stop to have their truck weighed BEFORE going on to load your property, or request that they arrive with a certified weight ticket showing their trucks weight before they begin loading. I would recommend the former so you KNOW it is a weigh ticket reflecting the weight immediately before they arrived at your house.

3. When they are finished loading your property, take the time to follow or meet them at the same truck stop to again have their truck weighed.

These weigh tickets are ALWAYS printed with two copies. Insure you take one copy from both the pre-load (empty weight) and the post-load (loaded weight) tickets for your own records. The difference between the weights are, obviously, the exact weight of your property. Give or take a little for fuel they may have burned driving back and forth. The scales at major truck stops are legally certified by the state and calibrated for accuracy regularly. These tickets....particularly for CAT scales hold up in court in cases where a state weigh station says a truck is heavier than the certified truck stop weight says, so it should be more than sufficient for your purposes with a moving truck.

Don't ever 'take their word for it' or allow them to tell you what your property weighs. Following the above steps will be a pain and take additional time but it's the only way to have absolute documented proof of the weight of your property in a dispute with a moving company.

Again.... Some moving companies may refuse to do this, and I'd guess none of them will like it but INSIST on it. If they won't comply with this fairly simple and fair request, you have reason to worry about it and find another company that doesn't have anything to hide.

I hope this helps out for the future.
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