• Report: #990451
Complaint Review:

A & E Factory Service

  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: Warranty — Newark Valley New York United States of America
A & E Factory Service
Internet United States of America

A & E Factory Service A & E warranty service (for large appliances) A & E Repair Service a NIGHTMARE! Internet

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Be sure to ask who will be covering your warranty. A&E Warranty Repair Service was a NIGHTMARE to deal with. Wish we never bought a warranty. Was not worth it. We called A&E for a washing machine repair. They scheduled it for 5 days later. Repair guy came, stayed 20 minutes and when my husband asked "Want to put a load of laundry in and make sure it works?" The guy said "No it's fine" and left. I immediately tried washing a load and very quickly saw it had the same problem we called them out to fix! We spent from 11 am until 5 pm that day on the phone with A&E calling over and over. Kept getting put on hold, disconnected, transferred, and hung up on. Between myself and my husband we attempted calling over 30 times that day. We kept asking for a supervisor, and then kept getting hung up on or disconnected over and over. Next morning spent an entire hour on the phone AGAIN to get someone out here to do the job right that was not done the first time. They kept telling us we would have to wait ANOTHER 5 days to see a repair guy again. We paid for this service, this warranty and A&E billed the warranty company for a job that was NOT done and they were never held accountable. NEVER AGAIN.

This report was posted on Ripoff Report on 01/03/2013 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/a-e-factory-service/internet/a-e-factory-service-a-e-warranty-service-for-large-appliances-a-e-repair-service-990451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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