• Report: #791490
Complaint Review:

Ripoff Report | A Forever Recovery Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. A Forever Recovery has professional certified staff, the facility has created a quality standard well above the industry standard for addiction treatment and substance abuse recovery. A Forever Recovery, has sought to bring together many different trained, licensed professionals or certified recovering members of many different modalities that have a background in the addictions field.

  • Submitted: Sun, October 23, 2011
  • Updated: Fri, March 24, 2017

  • Reported By: lulu — Grjand Rapids Michigan United States of America
A Forever Recovery Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. A Forever Recovery has professional certified staff, the facility has created a quality standard well above the industry standard for addiction treatment and substance abuse recovery. A Forever Recovery, has sought to bring together many different trained, licensed professionals or certified recovering members of many different modalities that have a background in the addictions field.
216 St. Mary's Lake Road Battle Creek, Michigan United States of America

A Forever Recovery Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: A Forever Recovery is dedicated to implementing changes that contribute to customer satisfaction. The facility is focused on finding new ways to create an ideal environment for substance abuse treatment and recovery.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service A Forever Recovery pledges to always resolve any issues: feel safe, confident & secure when doing business with A Forever Recovery recognized by Ripoff Report Verified™ as a safe business service.

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....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to A Forever Recovery for its full commitment to quality customer service.

Ripoff Report's discussions with A Forever Recovery have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. A Forever Recovery listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One pitfall of drug and alcohol treatment is that recovery can be incomplete, or not last long enough to achieve a result for the client. A Forever Recovery offers several different services as a part of its drug and alcohol rehab. Some of these include:

Statistically speaking, there is something to be said for the degree and the level of rehabilitative services that a recovering addict receives. For example, clients who receive further treatment (four to twelve weeks of treatment) after completing detox were up to 10 times less likely to relapse while those who were just completing a detox (five to seven days of care only) relapsed at rates between 65 and 80 percent. What this means is that detox combined with actual rehab is exponentially more effective than just a detox. A Forever Recovery offers a longer treatment program to help reduce relapse risk for patients.

What is truly exceptional about AFR is that this treatment center applies an excellent detox, a thrilling rehabilitation program, and an extensive and involved aftercare program, effectively covering all bases to ensure that clients have the best chance that they can get of winning the battle against drug and alcohol addiction once and for all.

A Forever Recovery is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Stephanie Woodhams during an onsite inspection held by a third party verification company with no biases towards A Forever Recovery.

A Forever Recovery is a substance abuse program that uses a Holistic approach of mind, body, spirit, and empowerment through choice. Stephanie Woodhams stated the following about her company, "we have a medical model and our program is evidence based. Our clients all have certified counselors and licensed counselors that develop treatment goals with them and those are changed and revised throughout the program. The client gets a treatment team that consists of a counselor, MRT moral recognition therapy, facilitator, case manager, and an aftercare specialist. We do believe their discharge planning should begin at the beginning of the program. Our aftercare program lasts for 1 year. It enables us to have at least 1 year of statistics on success, relapse, slips, things like that." The methods utilized by A Forever Recovery have a high success rate for recovery and most clients return immediately to the workforce.

Leads for A Forever Recovery for primarily obtained through online marketing and referrals from past clients. They also utilize third party referral sources. The typical sales process for A Forever Recovery consists of the client or the client's family reaching out to see if there is a bed available at their facility. From there the appropriate method of treatment and insurance coverage is assessed.





CUSTOMER CARE & COMPLAINT RESOLUTION – A FOREVER RECOVERY

During the on-site interview, Ms. Woodhams was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Woodhams expressed that their most common complaint arises because the client's family is forcing them into treatment. She further explained, "coming to a treatment facility does not guarantee someone's sobriety. Family and loved ones expect us to say yes, they've gone through a 30 or 60-day treatment and they will be fine. They’ll come home and be sober. Of course, that doesn't always happen. Addiction is a very difficult disease to conquer. It requires a lifelong commitment. It is not just an inpatient rehab." In order to remedy complaints like this, "we do provide the tools and if a person makes the choice to use them they will be successful. Our clients do have an excellent success rate."

When asked to comment on complaints posted on Ripoff Report's website Ms. Woodhames stated the following, "there are several comments on the website of Ripoff Report. Most of them are from many years ago, I have been the executive director since we opened and I am familiar with them all. A Forever Recovery took over the building and there was a rental agreement for a building that use to house a Narcanon program which is based on Scientology. A Forever Recovery is not and never has been nor any elements of Scientology in our program whatsoever. We are also not a program named Best Drug Rehabilitation or Best Drug Rehabilitation. There are several reports that claim we are the same thing. Of course, without AFR'S pictures but with BDR'S picture. We do not scam to hurt people and the nurses never put drugs into stock medication. Most of the Ripoff Report reports are completely erroneous and I would love to have them removed." She also offered the following rebuttal, "my name is Stephanie Woodhams I have worked on staff since 2009 and in an attempt to see what some of the complaints where I did come across a report that had erroneous information. I was familiar with some of the circumstances but it been distorted and exaggerated. There was a line at the bottom that said if you don't believe me you can call me and when I called it was another treatment center. So, I thought that was pretty scandalous and malicious trying to use false information against us and trying to market to the website as a marketing tool." A Forever Recovery is licensed by the State of Michigan and is CARP accredited.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Woodhams stated, "we have a lot of checks and balances in place with regard to staff and clients. I personally hold a focus group once weekly to stay in touch with client population. when we became CARP accredited in 2011 we created surveys. We have aftercare surveys, participation surveys, visitor surveys...we have surveys for everything. We greatly increased the staff training and we also have external training on sensitive issues. EEOC patient rights and HIPA compliance confidentiality and we began to have a once a week treatment team meeting with all of our counselors and case managers. In addition to our trying to have our clients be happy, we have checks and balances on our staff and client population. We have made extensive changes to our building. Every year we do changes to the environment here and it looks wonderful."

A Forever Recovery is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a great deal to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Because I've always felt that Rip Off Report needs a way to be accountable for itself and to remove write ups that are completely erroneous with invalid data. A Forever Recovery would love to clear its name. Because we are proud of what we do and we have a deep commitment to both our program and to the addiction epidemic in the world. I feel this program will help us achieve these goals."





A FOREVER RECOVERY – STATEMENT FROM THE EXECUTIVE DIRECTOR – PAMELA ANDERSON

" We are one of the oldest and most reputable drug and alcohol treatment centers in the state of Michigan. Our caring and professional staff are dedicated to making each client's experience memorable. This means that clients can learn tools to help them achieve lasting recovery well after they have completed treatment. We hope that they carry these tools with them for a lifetime of recovery.

A Forever Recovery's team have stated that they are adequately trained and certified to help clients through the recovery process during all phases. A Forever Recovery takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "A Forever Recovery provides a very positive work environment for employees. Employee suggestions are well-taken and implemented if they improve the treatment process for the client. Mrs. Anderson is dedicated to making sure that each employee strives to do his or her best to treat clients every day. "

Ripoff Report was pleased to learn that A Forever Recovery's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM A FOREVER RECOVERY

A Forever Recovery recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, A Forever Recovery has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Pamela Anderson, Ripoff Report is convinced that A Forever Recovery is committed to quality delivery of services resulting in total client satisfaction.









How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that A Forever Recovery meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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A Forever Recovery Battle Creek, Michigan

Please do not go to this place, or send anyone you love.  They dropped me off at a bus station without any cash to pay for a bus ticket or a cab to get home, a dead cell phone that they refused to recharge and sick with pneumonia.  I handed Pam Anderson and AFR, $33,000.00 in an eight month period of time, "treated" by staff that consisted largely of recovering addicts who had very little sober time under their belts.

This place only looks and sounds nice on the internet.  Five people to a small room with 2 sets of bunk beds and a single bed is where i was placed.  A bathroom with a sink, toilet and shower for 5 sick women when i left.  A few pieces of furniture that looked like they had been grabbed off the side of the road.  3 payphones for 120 people that can only used at certain times of the day.

There is not a doctor on the premises and a "nursing staff" that is not there during the night.  They tell you not to drink water from the faucets, it has an extremely high iron content, causing you to itch all of the time.  Bedbugs were found there while i was there, mattresses were being thrown out, people being sprayed to help with the itching.  This place is in violation of health and safety codes.  It needs to be shut down.


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#1 Consumer Comment

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AUTHOR: anonymous - (United States of America)

If you do have issues and would like to warn others than file a report with Better Business Bureau as well as the Attorney Generals Office both have numerous complaints against A Forever Recovery and consumers may check these resources prior to using this business. I wish I would have. You may request a list of complaints with detailed information from the Attorney General Office.
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