• Report: #524199
Complaint Review:


  • Submitted: Mon, November 16, 2009
  • Updated: Mon, November 16, 2009

  • Reported By: Myrtle — Alexandria Virginia United States of America
105 Harrison Avenue Harrison, New Jersey United States of America


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I ordered a Toshiba lamp ($124) for my TV from this company as it was the cheapest one on the web and advertised free shipping.  I requested free shipping and received an email confirming that the order was being processed - no invoice or breakdown of what I had ordered was indicated.  The lamp burned out one day after we received it, and I returned it to them under the 90 day warranty, and asked for a refund since they were in the process of changing to a better supplier, as it appears that they had many complaints on these lamps.  I then received my credit card bill and saw that I had been charged a total of $197.63!  I immediately tried to find the find the invoice which was not reflected in any of their confirmation emails.  I eventually made my way to their customer service link under which you can print out the invoice.  Imagine my shock to see 2 day shipping charges of $73.63 included in my invoice.  When I called them up, they told me that I had to have clicked on the 2 day request (which I definitely did not - why would I pay shipping charges that cost more than half the price of the lamp when I could get free shipping from them).  While the customer service people I talk to are very nice on the phone and have refunded $124, they tell me they can do nothing about the shipping costs since they were paid to the supplier.  I am contacting my credit card company to see if I can challenge the charge, but I WILL NEVER ORDER FROM THEM AGAIN!  I see from previous posts that this is not the first time it happened....

This report was posted on Ripoff Report on 11/16/2009 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/a-matter-of-fax-com/harrison-new-jersey-07029/a-matter-of-fax-com-a-total-rip-off-beware-of-shipping-charges-which-you-dont-reques-524199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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