A Promotional Outlet apromotionaloutlet.com Rip-Off, Poor Customer Service, Broken Promises Los Angeles, California

I ordered several hundred beer steins and indicated I needed the steins by no later than October 1st for a community event on October 2nd. I was assured that was not a problem. That week, because I hadn't received the steins, nor had I heard anything from A Promotional Outlet, I started calling and emailing to learn the status. I either heard nothing, or I heard they would check on it and get back to me. Despite several calls and emails, I didn't hear anything until the deadline, when I was told there was a problem with the factory and they couldn't provide the steins to me in time. They offered a discount for late delivery, but our non-profit organization couldn't use them after October 2nd. I indicated that day (October 1st) we wanted a full refund. It's now November 30th (almost two months later), and we still have not received the refund. In a phone call today (magically answered!), I was told it had been taken care of, but we still don't have the money, and the person with whom I spoke couldn't provide details as to when/how the refund had been "taken care of". My advice: do not do business with this company!