Report: #1409659

Complaint Review: Ripoff Report | A to Z Renovations TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. A to Z Renovations is a family owned business for three generations. A to Z Renovations an expert team of contractors trained to handle every project with the right technics and work ethics. A to Z Renovations’ main goal is to make sure each client's needs are met to their full capacity. A to Z Renovations specializes in renovations for condos, co-ops, homes and ground up projects.

  • Submitted: Tue, October 31, 2017
  • Updated: Wed, December 13, 2017
  • Reported By: Erik — Brooklyn New York United States
  • A to Z Renovations TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. A to Z Renovations is a family owned business for three generations. A to Z Renovations an expert team of contractors trained to handle every project with the right technics and work ethics. A to Z Renovations’ main goal is to make sure each client's needs are met to their full capacity. A to Z Renovations specializes in renovations for condos, co-ops, homes and ground up projects.
    3303 avenue N
    Brooklyn, New York
    United States

A to Z Renovations TRUSTED Business REVIEW: A to Z Renovations has many years of experience in the construction and renovations industry and a reputation of happy and content customers.
*UPDATE: A to Z Renovations pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy Program, A to Z Renovations recognized by Ripoff Report Verified™ as a safe business service.

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to A to Z Renovations for its full commitment to quality customer service.

Ripoff Report's discussions with A to Z Renovations have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. A to Z Renovations listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

A to Z Renovations’ owner, Mike , has informed us that his personal and company goal is that his clients are satisfied. As a successful businessman, Mike feels it is critical to listen to his clients and respond properly. [continued below]....
..... By always putting their customers first, A to Z Renovations hopes to maintain A to Z Renovations as a successful construction company both now and for many years to come. With A to Z Renovations, you'll always receive a personal approach that comes from a team who consistently strives to do top quality work in a timely and efficient manner.

A to Z Renovations is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Yochay Hindy during an onsite inspection held by a third-party verification company with no biases towards A to Z Renovations.

A to Z Renovations is a renovation company that provides service to Brooklyn, Manhattan, Queens, Long Island, Staten Island, and Jersey City. They maintain an expertise in several areas including kitchens, bathrooms, and flooring. Yochay Hindy stated the following about his company, "we do anything with exterior, interior, residential, or commercial we do it all basically." He additionally stated, "We are fully licensed and insured and EPA certified with many years of experience. We like to keep our clients happy that's the main thing. We do not leave until our clients are happy."

Leads for A to Z Renovations Inc are obtained through several different avenues including repeat customers and online marketing. Potential clients can inquire about services through A to Z Renovation's website. After an initial discussion of needs, " after we talk to the client about the scope of work that they want to be done we take a full-length detailed video from inside the house and all the details that we spoke of. We are sending it over to our office the...office manager looks at all the details she has to make it easier to put on a template and estimate all the scope of work that we spoke of and then we send it over to the email via email to the client. He looks at it likes it he has questions he calls about it we work it until it is 100%. Once they approve it we take a deposit and we go ahead and start the process of the paperwork."





CUSTOMER CARE & COMPLAINT RESOLUTION – A TO Z RENOVATIONS

Mr. Hindy was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hindy expressed that being involved in the world of construction his company can face unexpected setbacks. In order to remedy this, he is always transparent with his clients on the status of their construction. He further expressed, "I would see why he is not happy you know and try to have a nice conversation and make sure that he understands that we are there for him and then he tells us what the problem is you know and then we tell him we schedule a meeting to see what the problem is and then we send the guys to fix it up. There’s nothing that can't be resolved. The guy you know the real client he wants to make sure it is done the correct way and can always be resolved."

When asked to comment on complaints posted on Ripoff Report's website Mr. Hindy expressed that the reports on Ripoff Report were created by a disgruntled ex-employee. In order to further assure future and current clients, "we are fully licensed and insured if that helps you. We are EPA certified. In construction, you just need to be licensed and insured. And if you are EPA certified that helps you also as far as being an environmental company."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Hindy expressed that they are careful with who they hire to ensure that customers are getting the best product and representation.

A to Z Renovations is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means I will continue to do what we do...serves our clients at a 100% satisfaction. That is the main thing. You know you keep one guy happy you get another job that is how it works."





A TO Z RENOVATIONS – STATEMENT FROM MIKE – THE OWNER

" We are a three generation family owned construction business. With A to Z Renovations you'll always receive a individual and customized approach for completing your project that comes from a team who consistently works to complete your vision in a time efficient and high quality manner. Please take time to review our site, check out our previous jobs, meet the people who will manage your project, understand our history, and receive answers to some of your questions.

A to Z Renovations’ team have expressed that they feel very confident doing their job. A to Z Renovations takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, " A to Z Renovations takes their employee satisfaction seriously as well. Employee comments such as this, "A to Z renovations provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. The company is truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that A to Z Renovations’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM A TO Z RENOVATIONS

A to Z Renovations recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, A to Z Renovations has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mike, Ripoff Report is convinced that A to Z Renovations is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that A to Z Renovations meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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A to Z Renovations New York

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM A TO Z RENOVATIONS:

WE notified Ed (from ripoff) about the false reviews, we are in touch with the customer who posted it and are working through to resolve this. In general, we are always there to resolve any issue or concerns any client may have.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Let me start by saying this was hands down the worst experience I ever had with any company or business. I hired a-z to renovate a home in the Brooklyn area - kitchen, bathroom, floors, molding detail and painting. Once the job started I regretted ever contacting this company and surely paid the price for making a bad decision. The business is ran and operated by David and Yochai Hindy (he refers to himself as Mike). They assured me prior to beginning that their team had a lot of experience and could produce beautiful finished results. Upon starting the job the very first day I met the project manager, Z, a 19 year old kid.

He was unskilled, unprofessional and as time went by I realized he was unreliable. He didn't know the first thing about construction and caused too many mistakes to name and delayed my job by more then 6 weeks. They opened up a group chat on whatsapp to have me along with the staff on a clear communication board with each other which I thought was a smart idea, however even with the owner and managers in the group the level of miscommunication and mistakes was astounding.

I really felt tricked in to investing my money in this company as the "good reviews" I read from previous customers did not match my experience at all. After being lied to repeatedly by a-z and having such poor quality work done I had to figure out if it was just my bad l luck that there was something going on internally within the company during the time of my job or if I was fed all lies. To my surprise, I discovered after careful examination and research more then 75% of their reviews were fake.

This goes for both Yelp and Google. My teenage son, he is much more involved with the internet and social media then I am, googled and checked social sites for the owners and found a Facebook page which spilled the beans. Yochai Hindy repeatedly posted on his account for anyone on this friends list (friends and family) that had a Yelp account to post a review in the company's name. (Attached pictures below - you can cross reference the names to the existing reviews). Also, after thoroughly going through his friends list we found other names of other reviews, on Google that stood out.

What it boils down to is this company bribes and pays people to post false reviews of the company to mislead people in to hiring them. I can tell you from personal experience that a-z is a joke of a company and does not deserve the one star I am forced to give here. Word of advice please do careful research and take your time before choosing any company to do work for you and beware of scammers such as a-z.

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

A to Z Renovations Response:

AUTHOR: A to Z Renovations - (United States)

Hello our names is Mike & David owners of atoz renovations. To all our clients who are reading all the negative reviews directed at our company. All these posts are completely false and does not reflect who we are as a company. We are a dedicated construction company that works diligently to provide our clients with the best possible service. We hired a 3rd party private investigation team and completed a long and thorough investigation Also with the help From Yelp & Google We were able to track down the individual who is posting all of these false reviews against our company. As you can see all the negative reviews is posted consecutively one after another in a short period of time. This individuals goal is to paint our company as a scam which is completely false. During the process of the investigation we found all of the negative reviews were being posted by an ex-employee who is working diligently to try to take revenge on our company. Over a long and patient process we have compiled all the necessary evidence to prove all the negative reviews are completely false and are in the process of working with our Legal team to take legal action. This individual posted negative reviews on multiple review website platforms like yelp & ripoff. We notified yelp & Google And their yelp responded accordingly & immediately removed all of the negative reviews. Once our legal team completes our pending case vs The individual we will comment With More info until then stay tuned. Lastly we at Atoz Renovations take pride in our customer service skills. We work diligently to train our staff to provide the best possible customer service. All our current team members understand what we stand for as a company and they will continue to provide the best quality of work with the best possible customer service. If anyone has any questions and would like to speak to us give us a call and we will prove to you why AtoZ Renovations is the company to choose for your next renovation project. Yours Truly Mike , David- Owners

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