• Report: #988201
Complaint Review:

A View on Cities

  • Submitted: Fri, December 28, 2012
  • Updated: Fri, December 28, 2012

  • Reported By: BDavis — Kansas City Kansas United States of America
A View on Cities
Internet United States of America

A View on Cities EAN Travel very poor customer service Internet

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On Oct 2, 2012, I made a reservation at Pavillon Porte de Versailles via the A View on Cities website that is managed by EAN Travel for check-in Oct 20-22.  Be cautious when making reservations from this site as I was not aware when I made the reservation from this site that I was signing up for a non-refundable reservation. 

After seeing some of the reviews on this hotel, I was very hesitant about staying here and attempted to cancel my reservation on Oct 5, 2012.  I sent subsequent emails on Oct 8th and 9th as well as made phone contact with EAN Travel.  I was told by EAN Travel that they would contact the hotel in an attempt to obtain at least a partial refund.  I did not get a response from the hotel or EAN Travel. 

I fully expected to pay some sort of a cancelation fee but I did not expect that my credit card would be billed for the full amount immediately and that even a partial refund would not be granted.  It is my understanding that this decision was made by Pavillon Porte de Versailles.  Again, be very cautious when making reservations via A View on Cities website.

This report was posted on Ripoff Report on 12/28/2012 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/a-view-on-cities/internet/a-view-on-cities-ean-travel-very-poor-customer-service-internet-988201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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