A Water Solutions, Inc. Plumber, plumbing, home warranty, water, toilet repair Columbus, Ohio

Complaint against:

A Water Solutions, Inc.
7705 Pickerington Rd
Canal Winchester, OH 43110
(614) 834-5596


I called American Home Shield on January 19, 2013 because all of the commodes in my home had completely stopped flushing correctly.  The commodes were not emptying the water in the bowls, which appeared to me to be a drainage problem.

I had noticed that the commodes seemed to be getting slower in flushing during the previous couple of weeks, however they were still flushing.  All of a sudden, all three commodes stopped flushing correctly on the same day.

AHS sent its contractor, A Water Solutions, Inc. to my home.  The plumber showed me where the main trap is located in my basement, which had a screw-on cap that could be removed to inspect for clogging materials.  The plumber poured a bucket of water down the two second floor commodes.  He asked me if the other drains in my home were draining normally.  I said that I thought they were.  He then confirmed that the commodes were not flushing correctly.

The plumber then went out to his van to call AHS.  When he returned, he said that the problem was sediment build-up in the toilet, and that it would not be covered under my home warranty.  

As the plumber was rather forcefully demanding payment of the $60.00 deductible, I was taking a telephone call from American Home Shield.  The AHS representative told me that the plumbing problem would not be covered because sediment buildup was excluded from my home warranty.  While on the phone, the plumber was becoming more forceful and was obviously in a hurry to get my check.

My home warranty covers plumbing.  It appears to me that no matter what the problem, anything could be considered sediment buildup.  This seems to be a very subjective diagnosis and allowing it to be an exclusion to my home warranty is arguably deceptive.
 
I am not certain what is defined as sediment buildup in toilet, or why that would not be covered.

After the plumber left my home, I emptied the bowls in each toilet and added a large bottle of drain cleaner in each bowl, followed by filling each bottle of drain cleaner with water and emptying that in each toilet bowl, and forcing all of the drain cleaner down with a plunger.  I let the drain cleaner sit until the following morning.  I did not run any water in my home until the following morning, nor did any water enter my drainage system until the following morning.

The following morning, and ever since, all three commodes are flushing normally.  This would indicate to me that there was a clog in the drain, and I simply do not understand how that was not covered under my home warranty with AHS.  I felt it necessary to wait a few days to make sure the commodes were still flushing correctly before making this a part of my complaint, and making a video of the commodes all flushing normally.  All three commodes seem to be functioning normally.

I question what occurred in the conversation with the plumber and American Home Shield, and why the plumber was in such a hurry to get my check.  I did present A Water Solutions, Inc. with my check number 1065 in the amount of sixty dollars ($60.00).  Download video at:

https://files.secureserver.net/3sucZurlbFwm5L

I am highly skeptical of American Home Shields and A Water Solutions diagnosis of the plumbing problem, and I think it was phenomenally egregious that I was forced to use Tupperware for my toilet needs when my home warranty should have covered a clog in the drain.  

Pursuant to the answer to the Ohio Attorney General from A Water Solutions (Complaint Number 774875), it does not explain how my toilets mysteriously worked fine the day after drain cleaner was flushed down the commodes.  If it were a calcium and lime buildup, then the toilets would still not be flushing correctly, even though the drain clog had been removed.  However, all three commodes are flushing perfectly.  See the video of all commodes flushing correctly at:

https://files.secureserver.net/3sucZurlbFwm5L

It seems possible to me that the A Water Solutions technician misdiagnosed the problem, perhaps because he was in a hurry, which he clearly was.  A Water Solutions provides no explanation, and indeed it completely ignores the elephant in the room, which is the simple fact that my commodes all flush normally a day after introducing drain cleaner in the three commode drains.

I filed a complaint with the Consumer Protection Section of the Ohio Attorney Generals Office.  The Consumer protection Section offers a dispute resolution program if all parties are receptive to an amicable resolution to a complaint.  AHS, in coordination with its contractors refused to participate in any dispute resolution process, which arguably amounts to a large corporation stonewalling the disabled person.  I have been medically and physically disabled since September 2002.

Rather than participate in a productive resolution process, AHS provided the Ohio Attorney Generals office with information that is arguably knowingly fallacious, manipulated and fabricated, and arguably concealed material information knowing that it would engender a very different opinion if the withheld information were not considered.  

Furthermore, AHS has cited it arbitration clause in its contract conterminous with its refusal to participate in the OAGs resolution process.  Some people may not have agreed to such a provision had they known that their access to the judicial process would be infringed by a condition that is onerous and arguably intended to create obstacles to any individual attempting to pursue fundamental legal remedies.