Report: #740428


  • Submitted: Mon, June 13, 2011
  • Updated: Sat, July 09, 2011
  • Reported By: Michael — Spring Texas United States of America
    25770 Interstate 45 SPRING,Texas 77386
    SPRING, Texas
    United States of America


*UPDATE Employee: Reputable Dealer

*General Comment: get for real

Show customers why they should trust your business over your competitors...

2 words, amatuer hour. Called for service for dishwasher. Clearly indicated to them that I wanted appliance fixed SAME DAY or I would go out any buy new one.
They sent a guy right over, was here for 2 minutes, told me they'd have to order part, dinged me for $80. Decided to buy new unit from them as repair cost was the same. Wife unhappy with unit after 1st cycle; much smaller and lower quality unit. Called to upgrade to better unit and was told that I'd be charged $150?!!!
This is unacceptable in this day and age. BestBuy, Sears, HomeDepot, all would have allowed upgrade at no charge.

Pricepoint is higher than big stores, no flexibility, customer service is a joke..pass, pass, pass.
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This report was posted on Ripoff Report on 06/13/2011 10:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Reputable Dealer

AUTHOR: A-1 Maytag - (USA)

The facts and details are simply NOT true.
Everyone would like their appliance fixed same day, but it is not always possible. You do not know the problem until you check the unit out. Customer was aware of the $79 service charge. He also recieved a partial service credit for purchasing a new unit. We were more than happy to change models, the $150 was the price difference they wanted to upgrade to. He wanted the $500 model for the $350 price he paid. We are an honest and reputable dealer and servicer in the area since 1986, and never want any of our customers to be unhappy !

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#2 General Comment

get for real

AUTHOR: George - (USA)

 be responsible for your decision , don't blame the store for that ! they were more than fair,  once you have used a appliance it has to be sold  as used  someone has to pay for that ! the big stores would do stuff like that to run all the mom & pop stores out of business but now that we are almost all gone go try to get them to upgrade for free!  people not being responsable for there poor decisions is one of the main things wrong with this country!  now that being said maytag stinks!  i used to own a maytag home appliance center & had to close it down  6 years ago because of their poor products . i have no idea how any store just selling maytag can still be open !    
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