A1 Tarps, PTM Tarps, Paul's Tarpaulins & Merchandise Defective product and poor customer service Compton California

I purchased a tarp that was advertised as 12mil thick, when it arrived it felt light so I measured it and it was 8.5 to 9Mil thick (needs another 33% to be 12 Mil)  as opposed to the one that I was replacing which was a 12 mil tarp (I am a machinist so I have interments that can easily measure this thickness).  I provided the information to A1 Tarps and they never returned my calls, they only spoke to me when I called them and never gave me an explanation for the difference or what they measured the product to be.  I asked if they had 12 Mil tarps and they said that what I ordered was a 12 Mil tarp but could not verify that it was indeed 12 Mils.  Would not take the product back.  

There are problems with things on occasion, how you address them is what separates the good business from the rest.  A1 tarps did not call me once over the 3 weeks that I tried to address this with them and they never said that they measured their product and found it to be within specification.

If you want a product that does not meet the as stated specifications and are willing to be ignored by the company that sold it to you then by all means do business with A1.