AA Auto Protection Auto Protection Con Artists and Wire Fraud Wilmington Delaware

I purchased an auto warranty policy for an 2012 camaro, I figured by the time I finished financing the policy my regular would have expired. And I would have coverage. But, I later decided to trade the car for a 2014 camaro ss, so I did not need that coverage anymore. I called and cancelled the extended waranty plan that I had with AA. I did not have a problem with them stop taking the money out of my account. I having a problem with them returning money back to me that they have gotten for no reason. First, I called and talked to the man that sold me the policy name John Striker and he told me that I need to talk to a man name James Fortino for a refund. I tried for about a week, leaving messages and calling. Finally I got him and he sent me via email information that I needed for a refund.  I filled out forms, got odometer statements and contract page and sent all back priority mail to make sure i had a date and time they received the information. After 30 days I called James Forinto he told me refund is being process and I should be getting something soon. After 60 days I sent an email to James and he replied process takes 30 to 90 days and that I will be getting an email telling me when I will be getting my refund. 

Well on October 17, 2014 was the 90 day mark and I have gotten nothing except but two prior email that refund process is underway. I think these people are con artist and conducting wire fraud by taking people money and not providing services promise. Good I kept all of the emails from James because, I am going to file with Delaware BBB, Attorney General Office and whomever else will listen. They need to be stopped.