• Report: #588421
Complaint Review:


  • Submitted: Thu, April 01, 2010
  • Updated: Fri, May 13, 2011

  • Reported By: anonymous — Denver Colorado United States of America
8216 South Holly Street Centennial, Colorado United States of America

AAAATEVA AAAA TEVA (TV, Electronics, Vacuums and Appliances), in Denver RIP OFF, Lied to me, took advantage of me, did not fix my tv, charged me $200 then asked for $1300 more, Centennial, Colorado

*UPDATE Employee: I understand your frustration Please re-read the disclaimer...

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I hired this company to fix a tv that I own.  They told me that it was a $50 charge to come to my house and look/trouble shoot the problem.  I agreed to this and had a technician come to my home.  He came to my house and looked at my tv for about 15 minutes.  He then told me that it would be no problem to fix the tv, but that he would have to bring it back to his shop.  He told me that it would be a $200 charge to fix the tv, that it would take a few days, and they would bring it back to me.  I agreed to this and paid him $200.  I asked him if it would be more to fix it, and he GAURANTEED me that it would not be more than the $200 he quoted me.

A few days later I received a call from the company telling me how nice the tv was, and that it would be easily fixed.  Then the "service manager" asked me to authorize him to charge another $1300 to my credit card to fix the tv.  I refused and asked him what my other options were.  He told me that I could either pay him $1300 to fix the tv, or I could recieved store credit (less than $200) for a used tv in their store.  I told him that I did not want to do either of these things, and wanted at least $150 back because the technician had lied to me and told me that they do not return any money, and I was "dumb" to think that $200 would fix a big screen flat panel tv.  He refused to return my money, and then told me that they would destroy the tv for me for a $90 charge, or I could come and pick it up.

I went to the store that same day to pick up my tv, and there was no one available for me to talk to about the service, or lack there of, that I had received.  I took my tv and returned home. 

I received a phone call from a customer service person almost two weeks later, telling me that he wanted to fix the situation.  I told him I was upset that I had been lied to, and ripped off, and that I wanted $150 back.  He refused this, but told me I could buy a new tv from their store for $1000, and that was the best that he could do.  He told me that I was going to buy a new tv anyway, so it might as well be from them because they could offer me a better guarantee that a chain store.  I told him that I would not give his store any more money ever, and that they did nothing but rip me off.

I informed him that I would be contacting the better business beareau, as well as the news agency here in Denver, and my bank to reverse the charges.  He told me that it did not matter to his company what I did, because I couldn't do anything to hurt their business. 

This report was posted on Ripoff Report on 04/01/2010 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aaaateva/centennial-colorado-80122/aaaateva-aaaa-teva-tv-electronics-vacuums-and-appliances-in-denver-rip-off-lied-to-m-588421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I understand your frustration Please re-read the disclaimer...

AUTHOR: AAAA TEVA Manager - (United States of America)

Standard Customer discalimer for Service:

AAAA TEVA Inc. Customer DISCLAIMER (rev.05/11)                                      303-770-6321                                                         8216

S. Holly St. Centennial CO 80122

This disclaimer is standard with all customers. Please call (303)

770-6321 or visit 303television.com with any questions

We will call you once we have a status on your TVs repair. Due to the volume of business, it can take up to 12 Business Days for the diagnostic. The technicians are not authorized to quote repair times\price. Repair time\ price is based on
availability of parts and shipping time when necessary. It is our intention to get your TV repaired in the shortest time possible. Industry standard for TV repairs is 21 Days.

WE WILL SPEAK ONLY with the person who placed the repair order.

1.  The swiped credit card slip with the technicians needs to be signed for authorization of charges, you will not be double charged.

2.    Our service call is free only if we perform the repairs. Otherwise a trip charge of $50 is collected no exceptions.

3.    In home TV repair cost is collected parts and labor on the spot. For TV repairs that need to be performed in our service center we collect a diagnostic fee.The diagnostic fee is collected up front and is not refundable; it will be applied fully towards the repair parts and labor if approved by the customer. Thecustomer will not be charged more than the diagnostic unless the customer authorizes those charges when we call with the repair update.

4.    It is the customers responsibility to retrieve their items within 5 days of notification of its availability or repair. Machines may be disposed of if not picked up within 5 days without mailed notification. A $90 disposal fee will be charged
to dispose of machines. A storage fee may also apply.

5.    Your unit will be disposed of immediately upon your verbal approval when applicable. We cannot retrieve units once disposed of.

6.    AAAA TEVA Inc. will deliver unrepaired items back to the customer for a fee of $90. (ONLY IF NOT REPAIRED)

7.    Repairs should only be performed by qualified technicians. All electrical equipment is potentially dangerous when dismantled.

8.    AAAA TEVA Inc. is not liable for any damages present on your television set or any furniture around it. It is always our intention to perform all repairs and deliveries with the utmost courtesy and professionalism. We are not responsible
for scratches and dings on the bottom of your Set. The wooden base of most Rear projections TVs tend to break off at the sides this occurs often and we are not responsible for those damages.

9.    All DLP bulb sales are final, when bulb replacement is performed at customers request. DLP TVs often require additional repairs.

Signature acknowledging receipt and acceptance of terms of service:                                                                              

  Date:                           .

Please keep in mind that we do not make the parts or set the price of the parts we purchase the parts from the manufacturers or distributors.
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