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Report: #1328452

Complaint Review: AAMCO in Gastonia - Gastonia North Carolina

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  • Reported By: Anonymous — Belmont North Carolina USA
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  • AAMCO in Gastonia 225 E Garrison Blvd Gastonia, North Carolina USA

AAMCO in Gastonia Ripoff, Overcharging x1000s of dollars Gastonia North Carolina

*UPDATE Employee ..inside information: Seems like an unfortunate misunderstanding

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Have never written a bad review before as I believe personalities shift from business to business, but my exeprience at AAMCO in Gastonia was beyond appalling.

I took my used '05 Jetta to them to fix the only issue which was an issue when shifting from 1st to 2nd. Nothing major just seemed like the car was having trouble shifting gears. I was very happy when I took it in and they said it was free of charge to look it over and find the issue. The fact they were working for free until they could help was setting me at ease and drastically increased their standing with me.

However, a day later I get a call explaining they haven't found the problem and they need to remove the transmission and tear it apart to find the issue. This was going to cost me $800. I still wasnt upset. I wasn't happy about that large number, but they had done all they could and with a specialized transmission issue I assumed it would be this much anywhere else as well.

Several days later I get another call explaining the transmission was going to need $3,100 worth of repairs. This is when all good feelings left. I repeatedly asked for explanations as to why the cost was so high and received vague answers like "the parts are experience" and "there's labor costs so....". After several tries we finally got a list of parts that needed to be replaced.

The next day I got a call and they had found more bills to tack on top of the $3,100 and the $800 I owed them already. At this point, I wasn't feeling great about them at all so we called around other garages to see what we could find.

We went in and told them to pack up the parts to my car and the next day we had a tow truck haul it to Ms. D's in Belmont. They fixed the same issue for less than $1,000 and the car runs great.

Heres where it gets REALLY fun.

Previously to taking it to AAMCO we had Ms. D's inspect it and check it out. After taking it to AAMCO and back to Ms. D's (sidenote: I did not, nor did any family member drive this in between. It went straight from the inspection to AAMCO and straight from AAMCO back to Ms. D's) there was a broken coolant distributor to be replaced. This is located direclty under the car and it was not broken before we took it to AAMCO. Things did get confrontational when we told them to not replace a single nut on our car, put it in a box and we'd pick it up the next day. It seems like they took out their frustrations on my car and added another $100 to my bill. Perhaps it was an accident, but there were greasy fingerprints all over the broken part and this was discovered before Ms. D's did any work to the car.

Also, when we asked how much we owed AAMCO we were only charged $430. This sounds great, but they quoted me $800 to take it apart so why did the price suddenly drop $370? I highly doubt they felt like giving me a discount after we had to yell at the manager!

So in the end my car was fixed with only a bill of $980 at Ms. D's (GREAT service there btw) when AAMCO quoted me$800 just to find the problem. On the outside they seem like a great business, but do NOT be fooled. I wouldnt take my car to them for an oil change. After being lied to, sabotaged, and taken for a fool I can honestly say they are not the shop you want in charge of your car.

This report was posted on Ripoff Report on 09/15/2016 09:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aamco-in-gastonia/gastonia-north-carolina-28052/aamco-in-gastonia-ripoff-overcharging-x1000s-of-dollars-gastonia-north-carolina-1328452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Seems like an unfortunate misunderstanding

AUTHOR: OldCarGuy - (USA)

POSTED: Friday, September 16, 2016

I've worked in the transmission business for nearly 15 years and know AAMCO sales people are trained to sell a very specific way.

The $800 labor charge mentioned in this complaint a  labor charge to remove, tear down, and inspect the transmission, and to reassemble it and reinstall the transmission if the customer decides not to have AAMCO fix the vehicle. Apparently, once AAMCO had the transmission out, apart and inspected they determined what the final cost to rebuild the transmission and these particular transmissions can be very expensive, and yes can exceed $3,000 to repair properly.

The cost the other transmission shop charged this customer would not have included a transmission rebuild, nor a dealer provided valve body (common culprit in these transmissions), thus they likely obtained a used valve body and simply stuck the transmission back together and back in the vehicle.

Since the customer decided not to have AAMCO fix the transmission, AAMCO simply charged them for a portion of the authorized $800 in labor, because AAMCO did not reassemble nor reinstall the transmission in the vehicle.

Given that the customer and the AAMCO sales person were the only ones who were party to what was said, it's impossible for anyone else to say what did or did not occur.

Based upon my experience in this business, the customer is now comparing apples and oranges when telling their story. And although all of the facts are likely true, they aren't being presented in an accurate manner, and thus this complaint should be taken with a very large grain of salt. 

 

 

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