AAMCO H & N Automotive Llc Refused to issue paperwork after warranty work and refused to warranty work and cancelled original warranty Clermont Florida

This complaint concerns H &N Automotive Llc South Clermont Florida an independently owned and operated AAMCO center. The facts are here. You have to make you own judgement as to whether you would use this AAMCO establishment.

On 12/19/2014 our Town and Country was taken to the above with transmission issues. The problem was diagnosed and the remedy was that and, I quote from the sales receipt, AAMCO Banner reconditioned original transmission WITH AAMCO 36 month/50000 mile limited warranty. Total bill was for $2584.96. We were given several completion dates. The only communication was if I rang them. They did not ring as promised with any updates such as transmission arrival. The original delivery date for the transmission came and went. They blamed the suppliers and holidays. Bearing in mind Christmas comes on the same date every year this seems to have caught them out?  We waited and waited for our vehicle to be fixed. Eventually we picked it up on 12/31 2014, 12 days after we had delivered it to them. We left with the paperwork that I have quoted from and a warranty.

On Sunday April 26^th 2015 the transmission failed, less than 4 months since we picked up the vehicle. We got the vehicle towed back to the garage. First thing on Monday morning I was sat on their doorstep when they opened. I was not happy that after only 4 months the transmission had failed. I heard nothing from them on the Monday despite the fact that I was told they would look at it that day and call me. I called them on the Tuesday to be told that the transmission had failed and they would have to order another one. They told me that their supplier did not have one on the shelf but it was scheduled to be delivered on Friday May 1^st. They said they would call me. They didn’t so I called them on Friday. It did not come in. Meanwhile we were forced to rent a vehicle. They expected it to come in on the following Monday and again they said they would ring me. They didn’t. I called them on the Monday to be told it had come in. I asked when the car would be ready bearing in mind I felt like we had been in line for this to be done properly since December 2014. I was told it would be Tuesday but possibly Wednesday. They would call me. They didn’t (see any pattern here?). I called them on Wednesday to be told that it was not finished and they had about another hours work and a test drive to do on Thursday. On Thursday I heard nothing from them. My wife called them to be told that the vehicle could be collected. As I was at work I told my wife to ensure that she obtained paperwork from them as regards this latest repair and supply and fitting of the new Transmission and to ensure that as this was a different unit that the paperwork confirmed that the parts and labor were warrantied for the same 36 months /50000 miles that the first repair was for. Well here is what happened. They refused to supply ANY paperwork as regards this latest repair under warranty. They stated that THERE WAS NO WARRANTY AT ALL on this latest repair. They stated that THE ORIGINAL WARRANTY FROM DECEMBER 2014 was now invalid.

Ok so in December 2014 I had a transmission supplied by them which failed due to no fault of mine. It was warrantied for 36 months or 50000 miles. Only FOUR months later it fails and they have to replace it under warranty. Now they wish to totally wash their hands of the new transmission and labor by refusing to supply any paperwork regarding this latest repair and totally refuse to issue a new warranty on the NEW unit and even go further by now stating that they will not honor the original warranty issued only 4 months ago! Just what is wrong with this picture? If this new unit goes wrong (and they clearly do) in the next 36 months they want nothing to do with it and all the cost will be on me. Really? Have they so little confidence in the products they supply? This unit failed because their supplier failed not me. I had not researched AAMCO prior to taking the vehicle to them in December 2014, I have now an all I can say is WOW, just take a look for yourself and see what customers nationwide are saying. From their advertising they are the experts. Well let me tell you from personal experience now that in my case their communication with their customers is very poor. Their estimation of when work will be completed and parts supplied is always way out. And clearly they do not want to continue to honor any warranty as in my case. I am not saying do not go to this AAMCO franchise because the risk is all yours. If you want to be treated like this and will be happy to go 36 months or 32 months even with the original warranty to run in the knowledge that this franchise will not respect it then I can only wish you the best of luck. I hope this was polite enough because as they say the facts always speak for themselves.