,Aarons Rents - Harvey ,employee, EXTREMELY INEPT AND RUDE Disgusted after paying out 4 accounts - never late - HORRIBLE CUSTOMER SERVICE & NO CORPORATE ACCOUNTABILITY waveland Mississippi

I received a letter yesteday from the GM or rather not a letter but at least something stating items returned on time as per contract.  It took 2 months and a lot of hassle to get but I got it.  See attachment.  Not very professional but at least it will work if I were to start getting calls, emails or letters again saying I owed payment.

After waiting for the call that never came and once again attempting to speak to someone that would resolve this problem I decided to file a complaint with the Better Business Bureau.  I filed the report on December 6, 2013.  I had already given Aarons ample time since November 15, 2013 to clear this up on their own but as the days passed I realized they would not unless I continued to pursue it.  The BBB sent the complaint to Aarons and gave them until January 6th to respond. 

I received an email yesterday from the BBB that consisted of this: They apologized for sending the wrong receipt and then apologized for my inconvenience and said that they have sent a proper receipt showing it paid on time and returned on time and that it was sent certified mail.  I have not received it yet but I am happy that they appear to be doing the right thing...FINALLY.  Once I do receive it..if I do receive it.. I will update this file accordingly.  Wouldnt it be nice if a company just treated their customers with some respect these days?  All of this could have been averted or resolved if their employees had just done what they were being paid to do and/or their management would have followed up or returned my calls. 

Darn did not post first time :(

I received a phone call on 11-27-2013 from 228-822-0829 from Dennis Beard, regional manager for Aarons.  He heard my concerns and apologized and agreed that I had been treated inappropriately.  He then asked me what I wanted.  I stated I wanted something in writing showing the items returned at my request prior to my due date.  Attached images will show the envelope and the ridiculous receipt I was sent.  This is dated 11-27-2013 and mailed on December 3, 2013.  No reference to the return date.  To accept this would be to acknowledge that it was returned late.

On December 4, 2013, after receiving the attached receipt, I called the number 228-822-0829 that he had called me from and found it to be a Gulfport, MS location.  The gentleman who answered was very polite and stated that Dennis was probably at the corporate location and had just been visiting his store in Gulfport when he called me.  I asked for the corporate number and was told " I cant give you his cell number"  I responded that I hadnt asked for his cell number but the corporate location where he could be reached......no surprise...all the sudden he didnt know the corporate number either. (this is obviously a secret and not available to any locations since none will give it to you when you ask for it)

He did offer to pass on a message and said that Dennis was great and probably it was a misunderstanding on what I needed.  I was told he would call me back.

December 4, 2013 no call

December 5, 2013 no call

December 6, 2013 not expecting a call but hopeful.

Please see attached receipt and total lack of professionalism.  Note it is dated November 27,2013 and not November 15, 2013 when items were returned at my request.

Sigh...........Just received another letter dated 11-21-2013 stating they are interested in keeping me as a customer and have been unable to reach me by phone...I will be happy to produce phone records indicating this is completely untrue.  These records will also indicate the amount of times that I have contacted them and the times I have attempted to contact them.  BTW still no response from the GM who just "stepped out for a few".

I did receive a call from someone stating they were a ''regional manager" from 228-822-0829 on 12-26-2013,  He asked me what I wanted them to do and I stated quite simply just provide me with something in writing showing that the items were returned BEFORE my payment was due and prior to all of this nonsense.  I again explained that it was absolutely ridiculous that someone who always paid on time would have to go through all of this to resolve something that their lazy credit manager, Harvey, could not.  I did assure him that I will be calling again if I dont receive the letter. Which he said I would. I have also decided to send a certified letter as well as follow up with the Attorney Generals office.  Maybe fines and complaints will get them to start dealing with the public in a proper and professional manner.

I had never dealt with a company that "rents to own" before this and my reasoning for doing so was because they had a better quality on a washer and dryer I was looking for than Lowe's, Kmart and Walmart (my local options) did.  When their previous manager Bill was there I never had an issue.  He was awesome and gave me his card and cell number just in case I needed it after I complained about Harveys rudeness shortly after he was hired.  The new GM has not had the courage to face this issue.....still dont know his name because Harvey could not "give out that information".

Tammy

Waveland, MS