Report: #1099625

Complaint Review: Aarons

  • Submitted: Fri, November 15, 2013
  • Updated: Fri, November 15, 2013
  • Reported By: mom8082 — Troy Missouri
  • Aarons
    2400 Hwy Y
    O fallon, Missouri
    USA

Aarons Last May in 2012 we did a lease to own on a washer and dryer set. When we got them the pedestool doors were broken so we were offered a credit of $127.56 by Joe the manager at the time. I spoke to Justin on Wednesday asking him about the credit to put it towards this months payment which he pulled up on his computer, showing there was a credit and he'd call me back the next day. He never called me back so I called him back today to ask him again. Now he is saying there is no notes in the system ever of a Manager giving us a credit on the pedastools. This is a shady business with dishonest people that work there. Joe the manager no longer works at that location, nor does he have any recollection of it. Of course, it was a year and a half ago, I want the credit on my account which they promised me. O fallon Missouri

*UPDATE Employee: Aaron's Cares - Response

Show customers why they should trust your business over your competitors...

Last May in 2012 we did a lease to own on a washer and dryer set.  When we got them the pedestool doors were broken so we were offered a credit of $127.56 by Joe the manager at the time.  I spoke to Justin on Wednesday asking him about the credit to put it towards this months payment which he pulled up on his computer, showing there was a credit and he'd call me back the next day.  He never called me back so I called him back today to ask him again.  Now he is saying there is no notes in the system ever of a Manager giving us a credit on the pedastools.  This is a shady business with dishonest people that work there.  Joe the manager no longer works at that location, nor does he have any recollection of it. (Of course, it was a year and a half ago)  I want the credit on my account which they promised me. 

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This report was posted on Ripoff Report on 11/15/2013 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aarons/o-fallon-missouri-63366/aarons-last-may-in-2012-we-did-a-lease-to-own-on-a-washer-and-dryer-set-when-we-got-them-1099625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Aaron's Cares - Response

AUTHOR: Aaron's - ()

Dear mom8082

Thank you for your report and I'm very sorry about your experience with your washer/dryer set, and the resulting confusion with the credit.  

We would like to help in any way possible. If your issue has yet to be resolved and you need further assistance, please contact corporate at Response@aarons.com or direct at 678-402-3403.

Thanks,

Jessica

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