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Report: #1277847

Complaint Review: AARP ROADSIDE - Nationwide

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  • Reported By: Tonya — Pennsylvania USA
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  • AARP ROADSIDE Nationwide USA

AARP ROADSIDE LONG WAIT, DRIVER NOT IDENTIFIABLE, UNRELIABLE CUSTOMER SERVICE Nationwide

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I live in Pittsburgh Pa. I went to my car this morning and had a dead battery. I have always had AAA in the past and this was my first experience with AARP and from the start it was not good. I called to reach an automated service which took forever then I put in my call ( I needed a jump) and they gave me a wait time of 90 mins which is pretty long but it was the first snow of the year so I tried to be patient. Almost 2 hours later i called and asked how much longer, after a 15 min wait on the phone they said it would be another hour because we had snow in the area. Snow in Pittsburgh in January...Imagine that! After that hour I called back and after about another 45 minutes a plain white van with no markings pulled up and a guy with no ID or paperwork jumped my battery with a small battery pack. Do they only employ 1 person for the whole city? This was ridiculous and I am rejoining AAA today.

This report was posted on Ripoff Report on 01/04/2016 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aarp-roadside/nationwide/aarp-roadside-long-wait-driver-not-identifiable-unreliable-customer-service-nationwide-1277847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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