Complaint Review: ABC Distributing - North Miami Florida
- ABC Distributing P.O. Box 619098 North Miami, Florida U.S.A.
- Phone: 305-944-6200
- Web:
- Category: Sales People
ABC Distributing ripoff missing packages and terrible customer service staff North Miami Florida
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered some merchandise from ABC on November 24, 2004 containing christmas items. I recieved an order confirmation and a majority of my order by the second week in December.
4 items in my order to this date have not been recieved and are not trackable since they have been delivered through the postal service. I am still waiting to receive Christmas ornaments, which won't do me much good at this point.
Last week on the 22nd I called customer service regarding the missing merchandise from my original order. I wanted to know why I had yet to receive these items, when I should expect them, and why I wasn't informed of any delay with this merchandise.
Customer service was very unhelpful. They could not tell me why items were shipped late, why I hadn't been informed, or for that matter, when I would recieve my merchandise. Furious, I asked to speak to a supervisor. Conveniently, they were all too busy to speak with me and the representative informed me I would receive a call back within 72 hours.
Now I knew 72 hours would be Christmas, but I expected a call later that day, Thursday the 23rd, or Monday the 27th. I received no calls from the company. On the 28th, I called them again to complain about their company and service thus far.
I spoke with a supervisor who did not sympathize with my complaints. She said I should have known that they were closed that Thursday, and therefore shouldn't have expected a call back. I'm sorry, but 72 hours to me is 72 hours.
To summarize, my complaints are that I was not informed that my merchandise was out of stock or wouldn't get to me in time, customer service did not empathize or explain the situation to me, and they did not call me back when they said they would - and I have yet to recieve my merchandise. Reading other complaints online about this company makes me leary that I'll even see my merchandise or refund.
Be careful when dealing with this company.
Jackie
Cockeysville, Maryland
U.S.A.
This report was posted on Ripoff Report on 12/28/2004 08:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/abc-distributing/north-miami-florida-33261-9098/abc-distributing-ripoff-missing-packages-and-terrible-customer-service-staff-north-miami-f-124642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.