ABC DISTRIBUTING ripoff - HIGH Shipping, they are stealing peoples $$ by doubling the cost per item for shipping North Miami Florida

Terrible company -
bought over 200 of stuff from them paid for it when checking out. then when got my items little by little there came another bill with it for the same price as the items for shipping. Making the items in their catalogs more expensive than I thought.

Also there were items that came that did not work, a file cabinet that came but when put together by following the instructions was cheaply looking and 2 weeks later I had problems with that piece of furniture.

Never will I buy from them again. It is a TRICK.

See all the others that complained about this company from another site.

ABCDistributing Store Details


Store: ABCDistributing.com
Rating: (107 Ratings)
Link: Click Here
Shipping Costs: Varies


Customer Reviews


order not received 12/06/05 (reviewed by: Anonymous from Anonymous Location)
I will never order from this company again. does anyone have a diffrent number than the one that they gave because every time that i call the line is always busy and there is no other way of contacting them that i know of. i order something 9/2/05 the charged my card on the 9/8/05 and said shipped 9/08/05 but i have yet to get my shipment. i need help contacting them. thanks

ABC BLOWS MONKEY BALLS !!!! 12/05/05 (reviewed by: Frustrated from customer)
Let's examine - They sent me a broken glass item, it would make sense to wrap it well, wouldn't it? Idiots.. But that's nothing, half of the order was canceled, get a clue people, take it out of the brochure or something! Then, I paid my invoice, and am now getting an alert via their site indicating that the account is past due..ha ha - It says call customer service, yeah like that will help - the phone has a busy signal all day - how convenient is that? I keep getting an e-mail saying my number is invalid, I make the correction over and over again on their website, but duh..keep getting the same e-mail from them. They will be on my e-mail block soon. This is the worst company ever, please someone get in touch with the business bureau in Florida and report these people, I might have to soon.

a working phone number 11/22/05 (reviewed by: Teri from Anonymous Location)
I somehow got an order processed when all I wanted was to know a total...now how do i cancel??? anyone know a number, i have free long distance so any nubers will do. thanks so much

Whos' minding the store? Rip-off Company! 11/13/05 (reviewed by: Anonymous from Anonymous Location)
I've ordered in the past with ABC and had no problem receiving my merchandise, so I had no complaints. Recently I placed an order on two occassions, I ordered a wall clock which took almost 2 mons and a childs comforter which took 2 mons to receive. The clock, I'm not real happy with but with all the aggravation sending it back I chose to keep it and sent in my payment. Finally received the comforter (which was a christmas gift purchase, thank god I got in in time) during the 2 month wait I was sent a "PAST DUE" billing, after reading some of these post about all the "PAST DUE" notices being sent to costomers who hadn't received their items, I didn't panic, I just didn't pay for it until I got my merchandise. Upon receiving the notice I did make an effort to call their "so-called" customer service number only to find it busy, well I could go on and on but you all know from your own experiences with this company so no need to dwell on .. poor service, delivery, customer service, etc. What I really want to know is, where is this company really located and who are the people running these departments, seems like our calls, letters go unoticed, our merchandise used to be delivered UPS, now ABC uses the Parcel Post system. ABC, What happened? I'll NEVER place another order with this company, and neither will any of my family members or friends.

nervously waiting 10/27/05 (reviewed by: jane from anonymous)
I have ordered from this company several times. Haven't had problems until last order. recieved my stuff,2days later got a bill saying"past due". I think not. Now I am waiting for my order that I placed about a month ago. I too will not pay for something I have not gotten. I also don't like that they ship things seperately- too much $$. I am losing my desire to order from abc.

SENDING STUFF I NEVER ORDERED 10/27/05 (reviewed by: anonymous from california)
ABC is a rip off. Not only did they NOT send items I ordered, they also sent a huge box of 500 crayons, and $30 worth of stamps I never ordered. Too bad for them I didn't give my real name anyways! I planned on paying by money order, but I'm not paying at all. My aunt warned me about the same thing happening to her, I should have listened. The joke's on them now!!!

AUSTIN, TX AND MAD AS HELL 10/22/05 (reviewed by: C from AUSTIN, TX)
I ORDERED FROM ABC A YEAR AGO AND WAS SENT POST CARDS THAT MY ITEMS WERE NOT IN STOCK AND THEN A MONTH IN HALF LATER I RECEIVED A LETTER OR INVOICE STATING THAT MY PAYMENT WAS PAST DUE. I NEVER RECEIVED THE MERCHANDISE. HOW CAN YOU STAY IN BUSINESS AND DO STUFF LIKE THAT?

purchase from ABC Distributing 10/19/05 (reviewed by: Anonymous from Anonymous Location)
I purchased all of my christmas gifts from you last year and was pleased with everything I got.

09/21/05 (reviewed by: Anonymous from Charlotte, North Carolina)
I think abc is a pretty good company. I would not say that it is great because they do have their downfalls. They do not have good quality "wood" but we have to realize look at the prices. You can get a storage cabinet for 60 dollars. When have you ever known for good quality wood to be that cheap. People need to think before they buy instead of blaming it on the company

Never had a problem w/ABC distributing 09/15/05 (reviewed by: Adriana from Massachusetts)
I've ordered items several times from ABC distributing & I haven't had a problem - ok I had 1 problem. I called, I got through, I explained my problem (item arrived broken) they sent me a new one and said - NO CHARGE & don't bother sending back the broken one. Customer service was pleasant and courteous and I'll order again from them for Christmas soon!

I love shopping with abc! 09/14/05 (reviewed by: Anonymous from Anonymous Location)
I've ordered from their catalog and my mother shopped with them for many, many years before me. I think they've been in business for almost 50 years so they must be doing something right! I had a problem a few months ago with my account and got the name of someone that can help. Here is the e-mail address: maria.camara@abcdistributing.com. For all of you that are having problems, send her an e-mail. Give them a chance! Their products and prices are worth it!

Customer Service is Impossible 09/12/05 (reviewed by: Terrie from Virginia)
When I tried to get customer service for a broken piece, it was impossible. I waited on the line (long distance) for 20 minutes and then they hung up on me. When I submitted the request online there was no answer. I agree that shipping is much too high, when I inquired about it, they said it was the area that I lived in. Go figure, now you are penalized for the area you live in. I don't order from this company any more.

Shipping and payment 09/11/05 (reviewed by: Anonymous from Anonymous Location)
I have been dealing with ABC for quite some time. What stinks about them is if you order it takes a month or more to ship items out.No to mention how long you have to wait for the post office to get it to you. With your order they send you an invoice and expect payment immediately. Theywant payment within 7 days but they can't even get you your order out in a decent amount of time. They really need to get it together. there is no reson why anyone should have to wait 30-45 + days to get their orders. It's NUTS!

remedies for complaints 09/10/05 (reviewed by: Long Time Customer from Anonymous Location)
I have read a lot of complaints about the deficiencies with this company, from no 800 # to poor customer service and high shipping fees. What I have not read is where a single person has mailed a letter addressed to the president of ABC complaining and insisting on a personal reply. Many times when I have been dissatisfied with a company's performance, I write directly to the top person voicing my concerns politely and in detail and requesting a personal response. Not only have I received a reply but often I see a change in what I was complaining about. Try it, it works. At the very least you will have your problem solved.

Poor Quality Slow Shipping Hard To Return 09/09/05 (reviewed by: Dallas from Decatur)
Sent me someone elses order still waiting for my order. Hard to return items. Wood products extremely poor quality. Would not call it wood. Frames and Art work does not come with glass but a cheap plastic. Shipping sometimes higher than product. Does not ship items together. The saying "you get what you pay for" NOT with ABC You don't even get what you pay for

LATE SHIPPING 09/05/05 (reviewed by: Anonymous from Anonymous Location)
I PLACED A LARGE LARGE ORDER JULY 22 AND HE IT IS SEPT.5TH I HAVE ONLY RECEIVED 1/2 OF ORDER!WHAT THEY DID WAS TELL ME I WAS OVER LIMIT(I WAS NOT)PUT ITEMS IN OVERLIMIT AND THEN ITEMS WERE SOLD OUT WHEN THEY FIXED THEIR ERROR!SEEMS LIKE WHEN THEY RUN LOW ON ITEMS THEY DO THIS SO THEY CAN GIVE THEM TO OTHER REGULAR CUSTOMERS. THIS HAS HAPPENED A COUPLE OF TIMES. AS FOR CUSTOMER SERVICE HAHAHAHA THEY SHOULD CHANGE THE NAME TO CUSTOMER SIT AND HOLD!

DO NOT ORDER FROM ABC DISTRIBUTING RIP OFF!! 09/01/05 (reviewed by: Sheryl Schmidt from Laguna Hills, CA)
After 10 months of harassing emails and letters, which I anwered with hardly a response, they are taking me to collections for $25.90 worth of merchandise that was returned to them last October. They tell me to prove I sent it. I sent it via first class mail with a postage meter tape of $8.64. The mail lady picks up all my packages at the office and they are on their way. They told me to ask her if she had a record of it. Give me a break! The best I can do at this point is make sure every contact I know stops doing business with ABC.

They need to be put out of business. They are a total rip off!! If you get a human (low intelligence, but yet a human) to answer the phone yo are doing well. They have no 800 number, so be prepared to pay the bill for that call as well. None of their employees can help you when you do call. Where did my merchandise go? Out to sea in a hurricane? Possible, isn't it. Or did someone mishandle it when it arrived back at the warehouse? That's possible, too. So as a consumer, go elsewhere. You have been more than warned and well advised by reading other reviews. I have ordered from them for over 10 years and now they have lost a loyal customer. Oh well.

08/31/05 (reviewed by: Anonymous from Anonymous Location)
I agree that this company is horrible. If you try to get in touch with them it is impossible. There needs to be an 800 number for customer service. I will no longer order from them.


08/12/05 (reviewed by: gail from Al.)
The worst customer service. Don't have 800 number and it takes them 30 to 45 min. to get to you.

08/05/05 (reviewed by: Anonymous from Anonymous Location)
I have order some item from a.b.c. for the frist time .they wanted me to pay for it up front, so I did they were wedding item so you know i wanted them.that way I PAID.THEN I KEPT GETTING BILLED FOR THE SAME ITEM SO I tried to call them like someone said it took 45 min before anyone came to the phone.luckely i paid by check. so i know i have something if they take me to court. they need to get there act together.i will not ordre from them again

Customer Service BAD 08/04/05 (reviewed by: None from None)
You can not talk to a representative by telephone. You can not send a email... I need to cancel items...... No way to stop it.. It is almost impossible to send something back... The Better Business needs to talk a look!

07/31/05 (reviewed by: Anonymous from Anonymous Location)
cant rate this...but thanks for the letters. was going to place large order, but just changed my mind...will find another catalog..thanks, people.

07/23/05 (reviewed by: Anonymous from Anonymous Location)
I odered some items and did not receive one of the items I ordered. I tried to call the customer service line(which is not a 800 number) and noone and I mean noone would answer the call. Of course I was stupid enough to stay on the line up to 30 minutes with no evail. There costomer service is terrible. They need to get that worked out quickly.

Billed for items not received 06/27/05 (reviewed by: Anonymous from Anonymous Location)
I ordered some items back in April 2005 and to this day have not received items. I also keep getting notices saying that I am delinquent on my account. The first billing a received was stating that I was now 30 days over due. The other customers are right, never order from ABC again.

06/26/05 (reviewed by: Wanda )
I'm being billed items I didn't get.And now they want a credit card to place a order. What 's up with this. Because I wanted to use my credit card Christmas. And I was told we not accpect credit cards. Checks or money orders. I tryed to place a $70.00 order and they wanted my credit card #. And I at Christmas ordered over $500.00 of gifts. And did not get $22.00 of my oreder but had to buy for it any way.

Service npt so baddddddddddddddd 06/17/05 (reviewed by: Anonymous from Anonymous Location)
I have been dealing with ABC for over 10 years. The shipping always come late but the quality of there product is good. I have been billed for a item that I received but my product came 1 month late during the christmas holiday. I will continue to order from them but I do wish they can get a 1-800 number it can get expensive when you are calling them and you be waiting for a long time.

Bad Customer Service and High Shipping Charge 06/10/05 (reviewed by: Anonymous from Anonymous Location)
Customer service is bad. It is not a toll free number and the wait time is approx 30 to 40 minutes. The customer service reps do not care to help you and they break up your order and charge you individually for shipping charges on each item. They may send one of your items Federal Express and the 2nd item for that same order they may mail Parcel Post. By separating your order, you end up paying high cost to receive your items.

Billed for an order not received 06/06/05 (reviewed by: Anonymous from Anonymous Location)
I too, am being billed for items I haven't received. I sent them a written response and they continue to send me statements obviously ignoring my letter. I have purchased from them over the past few years, but their shipping costs and customer service are the worst they've ever been. I am not paying for something I haven't recieved.

ABC NEEDS TO LEARN THE ABC'S OF BUSINESS 06/06/05 (reviewed by: Anonymous from South USA)
I am being harrassed for a payment of items not received. Try to get customer service on the line - eh? I hold and use up cell phone minutes only to get cut off over and over again. We need to let the public know this horrible customer service and what they do to people - it isn't right.

SCARED OF WHAT IS GOING TO HAPPEN 05/26/05 (reviewed by: JELLY from FLORIDA)
I JUST ORDERD SOMETHING FROM ABC AND DID NOT READ ALL OF THIS FIRST AND I AM SCARED TO EVEN SEE WHAT HAPPENS WITH MY ORDER HOPEFULLY EVERYTHING WILL BE OK IF NOT I WILL BE BACK ON HERE.

05/24/05 (reviewed by: Anonymous from Anonymous Location)
I really enjoy the items sold by ABC, and the prices are excellent...until you figure in the shipping for each individual item because that's apparently where the money is being made, on the shipping and handling. The Lakeside Collection catalog sells identical items for the same prices and usually ships all their items at once, for one general s&h fee. I will say, however, that a recent item ordered from Lakeside (because of continual backorder), actually took me 3 months to receive, though I was given the opportunity more than once to cancel my order should I choose to do so. If ABC is going to continue to ship its items separately, then the shipping cost should be listed beneath the sale price of every item in every catalog or settle for a sliding scale of charges as most mail-order companies do. It would certainly seem the more honorable thing to do.

Do Not Order Wood Products!!! 05/22/05 (reviewed by: Stacey from Maryland)
Ordered several wood shelves... all had missing parts and quality was terrible. I sent them back and never recieved credit or refund! I have took it as a loss.

need for improvement 04/19/05 (reviewed by: Anonymous from Anonymous Location)
It takes too long from time of shipping to recieving. constant harrassment about payment before you recieve items. you need to use your own tracking system. very poor customer service.

ABC Distributing should be closed down 04/14/05 (reviewed by: T. from Baton Rouge, LA)
This company is a fraud. They have the worst customer service on the planet. Either they are stupid or pretend to be so they can harass people to pay the same bills over and over. If anyone wants to participate in a class action suit, I want to know!!

POOR CUSTOMER SERVICE 03/03/05 (reviewed by: BRENDA from Anonymous Location)
I SENT BACK AN ELECTRIC DEEP FRYER THAT DID NOT WORK. I HAVE CALLED, WROTE A LETTER AND FAX A LETTER FOR A REFUND ON A ITEM THAT I RECEIVED THAT NEVER DID NOT WORK. I HAVE CALLED AND HELD THE PHONE FOR 20 MIN. JUST TO HEAR SOME ONE TO ANSWER MY QUESTION AND THEN GET DISCONNECT OR HANG UP ON. I AM USING MY LONG DISTANCE COMPANY. THEY NEED A 800 NUMBER, AND BETTER SERVICE. DON'T ORDER FROM THEM. EVERYTH'G YOU HAVE READ HERE IS TRUE.

There has to be something done to ABC 02/23/05 (reviewed by: Fed up from Anonymous Location)
I have tried closing my account, but they won't close it. They keep threating to send me to collections for something I have already paid for. To SHUT the up, I paid it again. How much money am I going to have to loose? There has to be something that can be done to shut down their stupidity. Unless you have tons of money, DO NOT order from ABC.

how can they stay in business, is this legal? 02/09/05 (reviewed by: Georgene )
I now remember why I stopped ordering from ABC, order has been listed ready to ship for over 2 weeks and there is no email address to complain to and I cannot cancel either, it says. Yes, they come in seperate boxes so of course the shipping charges are more. This is such a scam and it seems the BBB should get on this. If I tried to do this, I would be in jail.

02/01/05 (reviewed by: Anonymous from Anonymous Location)
I know this site is for complaints about ABC, (which I have plenty of). If you enjoy their items, Lakeside has exactly the same items at the same price. I ordered from them and received my items in less than two weeks, with no trouble. I removed my account from ABC and now will go with Lakeside.

Harrassing E-mails 01/31/05 (reviewed by: Anonymous from Anonymous Location)
DO NOT BUY FROM THIS COMPANY!! PLEASE, FIND SOMEWHERE ELSE TO SHOP.

customer service is awful!!!!!!!!! 800#needed 01/31/05 (reviewed by: Anonymous from Anonymous Location)
I haven't had any problems with getting orders but when something does go wrong it is impossible to get a human on the phone that knows what is going on. Hopefully nothing will go wrong after reading all of these complaints or they will lose another loyal customer............

01/28/05 (reviewed by: Anonymous from Anonymous Location)
I thought I was the only person that was not satisfied with ABC but I guess I am not, I ended up paying for an order not received because I was affraid it would go on my credit, They were imposible to get a hold of so I finally wrote a check and mailed it I am out 40+ dollars but at least I don't have to deal with them again.

01/28/05 (reviewed by: Colleen from Miami)
This has to be the worst Customer Service experience. I would never deal with this outfit again. The most unproductive 45 min on the phone i have ever spent.

01/25/05 (reviewed by: Anonymous from Oregon)
This has to be the worst company I have ever delet with. It is imposible to contact them. The shipping and handling charges are outragious. Items are sent on the same day and not boxed together furthering the shipping charges. After returning an item and, this has been established, they continue to send billings. They called me at 5:30 a.m. to ask for payment and I could hardly understand the person calling (not English fluent). When I tried to explain the delivery of items not received and/or cancelled by them and tried to explain I had just now received the one item and how could my account be deliquient, she was not helpful. It makes a person wonder how a company this big can be run by someone so fundementally deficient in regards to customer satification or accountability.

Charged for Order Not Received 01/21/05 (reviewed by: Pat from Pennsylvania)
Just like everyone else. I ordered 11-1-04 , they said it was shipped 11-5, I had to E-Pay my order on 11-8 , Today is 1-21-05. Never got my merchanise,or my money back. Writing a letter to BBB to see if they can help. No a company to deal with, As soon as I get my $$ back, I'm closing the account

THANK YOU FOR MAKING ME AWARE!!!!!!!!!!!!!! 01/20/05 (reviewed by: Bobbi. from Richmond, Va.)
I was thing about ording a lot of item's I'm so thankful for your complant's you have saved me hundreds of dollars may God bless you all.

Lousy Service 01/19/05 (reviewed by: Anonymous from Anonymous)
ABC is the worst company I have ever ordered from. It takes months to receive ordered items, the wrong items come or are broken. You can never reach them. I am also being billed for items I have already paid for. They send statement after statement wanting their money. I didn't receive Christmas items that I ordered the end of October, until the middle of January. I will NEVER order from them again.

WILL NOT ORDER FROM ABC AGAIN 01/19/05 (reviewed by: not happy from in SC)
The shipping charges are too expensive and you ship one at a time on most items. I have been a customer for many years, but not anymore. When you call customer service nobody answers and it is not a toll free number. Why not? I am sure you are a big company and can pay for a toll free number.

Paid For Item and Am Still Getting Billed 01/15/05 (reviewed by: Anonymous from Texas)
We were sent a bill for an item already paid for. Since we could not reach a person on their long distance number, we faxed them a copy of the check, which had cleared, and a copy showing that the check had cleared. We still received two more letters demanding payment for $23.86. We again sent them the information and just today received another letter demanding payment. These guys are unprofessional and really shouldn't be in business. In my opinion, their actions and the way they conduct business are criminal

Charged for returned items 01/12/05 (reviewed by: Dale and Angelika )
I am still charged for returned items, send them with ups, even have paperwork to prove it, but cant get a hold of anybody. I send registered letter but I am still getting billed an harrassed. this was a church account and I am so upset with this company. bad customer service. It is pretty bad that you get harrassed about 8.65 and there is no way to getting a hold of them and letting them know, that I returned item and that I send a registered letter. nobody to talk to. this better doenst ruin our credit.

01/04/05 (reviewed by: Anonymous from Anonymous Location)
what to do when one staff person in the office don,t pay on time and every one else is blame for it , then can't order any more

abc distributing - Great store 01/04/05 (reviewed by: Leeza Rodrigues from Orlando, FL)
Ordered the comforter set, kids toys and the orange county choppers watch - great quality, great price!

Never had a problem with abc 01/04/05 (reviewed by: Susan Mayfield from Phila, PA)
I've ordered from abc distributing many times and have never had a problem. Low cost, good value... what's the problem?

01/04/05 (reviewed by: Linda from Alabama)
They send an item one at a time and the shipping on it cost more than the item. I keep getting a bill that I have already paid. It is impossible to good in touch with them by phone and they should have a 1-800 number to do so.The money they are making should help them hire more help. This company is rimping people off,

Charged for order not received!!! 01/03/05 (reviewed by: Debra from Colorado)
My order is also on hold due to the company "thinking" that they can charge for item's not shipped nor received!!! I will no longer be a customer of abc.dist, and "I am" spreading the "NEWS"

BEING CHARGED FOR ORDER NOT YET RECIEVED 12/30/04 (reviewed by: Anonymous from PHILADELPHIA)
Billed and charged a late charge for order not yet recieved. No 800 number to call customer service. Shipping each item separately does not make sense and results in a really high shipping charge and therefore no savings or real reason to order from ABC distributing.

Stop dealing with them 12/26/04 (reviewed by: R from Miami, FL)
If you see that you can't get through to them, start calling them constantly, send letters, spam them, do what it takes for them to hear you out. Perhaps they will get the picture they can't screw you guys over, thats exactly why they ship the way they do, cutting corners doesn't make customers happy, resolving their orders in a timely manner does. If you call in get emails, harrass them to get results. And from now on, don't be anonymous, it's not like they will read what people will say, or else by now, a lot of issues would have been straightened out by now. Many of you must hate to get those 'delincuent' notices, so for every one you get, send them an unsatisfied customer letter. Thanks for reading.

Shipping-cost and poor service 12/25/04 (reviewed by: donna Stone from Los Angeles, CAD)
I too, ordered a large amount of items two months ago and have received very few items as of this date, Christmas Eve. So much for presents for Christmas!! one item at a time, and horrendous shipping charges on each!!

12/22/04 (reviewed by: Anonymous from Anonymous Location)
The handeling and shipping charges far outreaches any saving you may get on your merchandize. There is no way you can get a phone number or any kind of correspondence from these people. Lots of items are discontinued or out of stock and when you receive this message it is too late for your anticipated gift.

postage 12/20/04 (reviewed by: JCW from Anonymous Location)
ABC used to ship with UPS and the service was great. Now going thur the postal system is slow and costly. No more orders for me and my company.

12/19/04 (reviewed by: Mrs.C. from WV)
This is the last year I will order from abc. It takes entirely too long to receive the packages and the postage is very costly. I used to benifit from ordering by mail, but not at these cost.

12/14/04 (reviewed by: PAT KS)
BILLED FOR ITEM THAT WAS NEVER RECIEVED...HAVE TRIED CALLING NUMEROUS TIMES...2 DIFFERENT #'S FOR CUSTOMER SERVICE BUT CANNOT GET THROUGH...SHIPPING CHARGES ARE TOTALY UNREASONABLE...PROBABLY WILL NOT BE DOING ANY FUTURE PURCHASING FROM THIS COMPANY

ABC IS A SCAM 12/14/04 (reviewed by: Charlotte I am in the same boat, it seems we should have a support group. I am receiving harassing mail and phone calls for an order I have not received.

12/11/04 (reviewed by: Anonymous from Anonymous Location)
i work for a large middle school, at first everyone loved abc, but when they saw the shipping charges and how they ship(1 item at a time),i don't think anyone will ord from them again, especially me! what a ripoff!!!!!

Deserve a rating of "0" ZERO!!!! 12/09/04 (reviewed by: Sara from Virginia)
Worst customer service I have ever had to deal with. Ordered three items from this company and all the items broke within a week. Very poor quality!!! Shipping charges are the worst. This company ships items one at a time (even if you place as one order) so you have to pay the high shipping each time. Way high!!!! I will never deal with them again!

12/08/04 (reviewed by: annaleisa sc)
being harrassed for payment before I rcv items. not having bill online so i can pay items recvd. nver can customer svc. worst i have ever dealt with. will not use anymore after this year 2004. shipping charges too high.

Customer Service 12/06/04 (reviewed by: Anonymous from Anonymous Location)
How are customers to get to correspond with customer service. By phone it rings and no one answeres. On internet there is no way to get to customer service, (just send us you order)>

Orders arriving late 12/06/04 (reviewed by: Anonymous from Anonymous Location)
I receive notices that merchandise is shipped; it takes 20 to 30 days for it to arrive. A day after delivery I receive a past due. Also shipping charges are too high for the time it takes for delivery.

12/06/04 (reviewed by: Anonymous from Anonymous Location)
I have read all of the complaints from ex-customers. I am truly in agreement with them as far as the shipping cost. The shipping cost is way too high. ABC purposely sends the order in increments to make more money on the shipping charge. It is cheaper to shop at Wal-Mart even Target is probably cheaper.

12/05/04 (reviewed by: Anonymous from Anonymous Location)
Items not received in a timely manner. And when items are received you never know what is being shipped, so if you can't count on it if you need it for a gift. Last year ordered wooden puzzles and wooden puzzle holder. I received the holder and no puzzles!! What a gift!! Also, I was charged for them and never received them!!!

Shipping Charges 12/03/04 (reviewed by: Lynnie from Texas)
Shipping charges are a rip off. They have lost my business because of this

Billed before order was rec'd 12/01/04 (reviewed by: Anonymous from Knoxville, TN)
I was billed and turned in to the collection office before I received my order. It took me over a month to receive the order after they say that they shipped it. The should have a toll free number or e-mail address to contact them. I'm not ordering anything else from them.

order shipped but not recieved. 11/30/04 (reviewed by: Anonymous from indpls in)
wish we looked here first. not a happy camper. unable to talk to anyone on the phone as the line is always busy. i will not shop from them again. my order was supposedly shipped 2 wks ago and still haven't received it

11/30/04 (reviewed by: Anonymous from Anonymous Location)
keep billing me for items that has already been paid for.

Two months is too long 11/30/04 (reviewed by: Anonymous from Colorado)
I placed a large order almost two months ago and received only two items. I just got faxed a bill for items I have never received. I cancelled the order by FAX and hope that they will pay attention to it! I don' think anyone in our office will order from them again...integrity is not thier policy, unfortunately...they could have had some good orders.

11/29/04 (reviewed by: HELEN from CALIFORNIA)
I will NEVER do business with them again. They keep billing for something not received, so I paid so my credit would not be ruined, They continue to bill. I called, was put on hold for 17 minutes, then hung up on without getting to say hello even! EXTREMELY POOR SERVICE.

Save on shipping 11/09/04 (reviewed by: Anonymous from Anonymous Location)
Check out your local stores for the same items. The shipping cost they charge is usually more than the actual item. Not worth the trouble. They say they offer tracking but all my packages have always been sent parcel post with no tracking available. Won't shop from them again!

BEING CHARGED FOR ORDERS NOT RECEIVED 10/11/04 (reviewed by: Anonymous from COLORADO SPRINGS)
SHIPPING AND HANDELING IS RIDUCULOUSLY EXPENSIVE. ALSO, I KEEP GETTING LATE PAYMENT NOTICES FOR ITEMS WHICH I HAVEN'T RECEIVED. VERY POORLY RUN COMPANY. I WON'T BE ORDERING FROM THEM AGAIN. THEY REALLY NEED TO GET THEIR ACT TOGETHER.

Shipping 10/09/04 (reviewed by: Anonymous from Anonymous Location)
Shipping is to high. They could package items together and reduce the shipping cost. I have recieved a box with one item in it and the shipping cost was alot higher than the item.

not cost effective 09/24/04 (reviewed by: sandy from san diego)
i also feel that abc could be packaging their products into boxes better so that it does not cost the consumer so much in shipping & handling / also i am sure that a company this size can afford an 800 # so that i don't have to pay long distance charges everytime i have a problem or question about an order or pending order.

shipping costs 09/22/04 (reviewed by: Anonymous from Anonymous Location)
costs are too high. they could put more items in box. Can some one get involved here to get the shipping prices down

09/21/04 (reviewed by: Anonymous from Anonymous Location)
I love to receive my ABC books but what keeps me from ordering more it the fact you piece my order out so that you can make more money on shipping and handling. It really is costing you business

To high shipping costs 09/10/04 (reviewed by: Anonymous from Anonymous Location)
In recent orders, my shipping cost are higher than the actual item that I ordered. Need to do something about this

Shipping is too high !! 09/09/04 (reviewed by: Angela from Louisiana)
If the packages are sent throught Fed Express , why does it take to long to recieve the package(s) ? The shipping is too high , for the amount of time it takes to recieve the package after it is mailed . It should arrive sooner than it does with that price of shipping . I prefer it better when it was shipped throught UPS - the shipping was still kind of high with UPS but it didn't take the time to send it as what it does through Fed EXpress . The shipping is really high period , it pays to buy the items through Lakeside Collection where you know what the shipping is before you make the order . Ya'll need to improve on ya'll shipping ways .

09/08/04 (reviewed by: Marie from Anonymous Location)
I have to agree with te fact that you need t start shipping everything together! I love abc, but alot of the time it is just cheaper for me to go to walmart because of the shipping ad handeling! if you want more business, please do something about this!!!

getting mail from them, never contacted them 09/07/04 (reviewed by: Anonymous from Anonymous Location)
I am getting mail from these people saying they have changed my address, but I have never had any dealings with them. I am not even the company to whom they are writing. This is a great concern. Their website has no way for me to contact them if I am not a customer. It seems like a poorly run company.

ALSO ORDER NOT RECIVED BUT PAID FOR 09/05/04 (reviewed by: Anonymous from Anonymous Location)
MY ACCOUNT ALSO ON HOLD FOR ITEM NOT RECIVED BUT PAID FOR .DON'T UNDERSTAND THERE SYSTEM, IF I DID NOT GET IT BUT PAID FOR IT SO MY ACCOUNT WOULD STAY IN GOOD STANDING WHY IS IT ON HOLD? GOOD QUESTION, ALSO HAVE TALKED WITH SOMEONE IN ACCOUNTS DEPT AND SUBMITTED PROOF OF PAYMENT. HAVE CANCLED CHECK TO PROVE IT WAS PAID FOR BUT STILL CAN NOT GET THE ACCOUNT OFF OF HOLD. VERY POOR SERVICE.

08/31/04 (reviewed by: Anonymous from Anonymous Location)
I WISH YOU WOULD SEND ALL OF MY ORDER IN ONE SHIPPMENTBECAUSE I GET TIRED OF HAVING TO PAY ALL OF THAT SHIPPING AND HANDELING FOR EVERY ORDER IT GETS EXPENSIVE

Being Charged for Order not received 07/19/04 (reviewed by: Anonymous from Anonymous Location)
My acccount is currently "on hold" for a submitted but NEVER recieved order. I have submitted written coorespondence in this regard and received NO response whatsoever. Therefore, my review is less than satisfactory in regarding to shipping and billing departments.

Colleen
los Angeles, California
U.S.A.