Complaint Review: ABC Financial For Club Metro USA - Newark
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- Author Not Confirmed
- ABC Financial For Club Metro USA 18 Oliver Street Newark, USA
- Phone: 9737320650
- Web:
- Category: Weightloss Programs
ABC Financial For Club Metro USA At the end of my one year contract they are telling me that my membership was automatically renewed therefore I still owe them unless I send them a written note advising them of my cancellation 30 days in advance Newark New Jersey
*Author of original report: No Response From Club Metro USA
*Author of original report: ABC Financial & Club Metro USA
*UPDATE Employee: ABC Financial
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I went into a one year contract with Club Metro on Dec 3rd of 2013. I decided that at the end of the year I would discontinue membership so I stopped payment after my December, 2014 payment was sent. I later received two letters advising that I owed them a total of 61.08 because my billing payment had declined in Jan and ayment for February which is 29.00. Upon calling ABC financial I was informed that I had initialed at the bottom of the contract which meant I had agreed to the terms and conditions which included automatic contract renewal. I also called Club Metro in Newark to tell them that I had called and was told I owed nothing and my contract was up before I proceeded to stop payment. I was told by a female representative they dont accept verbal cancellations and I would still be billed monthly until the written cancellation was sent thirty days in advance.
This report was posted on Ripoff Report on 01/28/2015 06:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/abc-financial-for-club-metro-usa/newark-07102/abc-financial-for-club-metro-usa-at-the-end-of-my-one-year-contract-they-are-telling-me-t-1205137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
No Response From Club Metro USA
AUTHOR: - ()
SUBMITTED: Saturday, March 07, 2015
So forty days and seven emails later and no word yet from Club Metro USA in regards to the additional fees I am being charged after the end of my twelve month contract. I was recently made aware that since March 3rd my current balance due has increased because no payment was made. According to Ms Stephanie Cook my emails to her were forwarded to the gym for review. I know that I am not the only victim of this atrocity and disregard for hard earned money. I encourage others like myself to step forward and make known what is being done by Club Metro and ABC Financial. Why are they being allowed to get away with this? Let the Better Business Bureau know they are more likely to respond to 199 complaints as opposed to one.
#2 Author of original report
ABC Financial & Club Metro USA
AUTHOR: Nef - ()
SUBMITTED: Monday, February 09, 2015
It's definitely a blame game between Club Metro and ABC Financial as to which party is responsible for the racked up billing. According to an ABC representative "ABC is just the third party Biller" and Club Metro should be contacted regarding cancellation. These people are highly trained on how to push consumers around and underhandedly tie them into situations they have no desire of being in. Club Metro even went as far as to offer me discounted membership of 19.95 monthly along with a free Personal Trainer and all the frills attached but said they were in no position to waive the fees that ABC billed me for in the months after my contract was up.
#1 UPDATE Employee
ABC Financial
AUTHOR: stephanie@abc - ()
SUBMITTED: Thursday, January 29, 2015
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at Stephanie.cook@abcfinancial.com with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you.
Stephanie Cook
Customer Relationship Specialist
ABC Financial Services
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