ABC Warehouse Spoiled Food, not our problem... Livonia Michigan

I purchased a new refrigerator on March 2nd. It was delivered on March 3rd. I turned it on and went purchase food. I spent a $100.00 and put it in the unit. The next morning the unit was not cooling anything.

I called the salesperson, he was at lunch, left a message. Called again about 3 hours later, he was with a customer, left a message. Called again first thing this morning. He said he never got the messages. I explained the refrigerator I purchased on Monday did not work. Now it has been 2 days and $100.00 worth of spoiled food and I need a new unit today. Can't do it. Can't deliver until Friday. What about the spoiled food? Nothing I can do. The manufacturerer won't do anything about it either.

The Manager calls back and says the best we can do is deliver it on Friday. I have to work. I can't wait all day for delivery people to show up between 7 and 3. What about the food? Nothing I can do. Great.

I have had it with terrible customer service. from the grocery store to high ticket items. These stores act like they are doing us a favor. I worked in retail management for 15 years and if my sales team or I treated people like this, we would have been let go. No accountabilty = poor performance and no effort. Wake up people. We used to be country that pridede ourselves on quality, now, I get nothing or it's not my fault.

No more! I refuse to shop where they treat like dirt. It's not only the bad service and the $100.00 worth of food, it's my time. Which I and the company I work consider valuable. Enough!

Jim
Redford, Michigan
U.S.A.