Complaint Review: AbeBooks - Internet
- AbeBooks Internet USA
- Phone:
- Web: https://www.abebooks.com/
- Category: Books, Records & Videos
AbeBooks Charge credit card and did not receive purchase internet based Internet
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I ordered a book June 28th, was charged $128 and change for the purchase, it is now July 24 and I don't have the book. It was promised to arrive on July 18. I requested a refund on July 20th, I was told in an email that I should wait 14 business days from the point of order and the customer service person sent me a USPS tracking number. When I pulled up the tracking number it stated "USPS Awaiting Package". So it hadn't shipped, I then sent the customer service another email, I was sent a response with another traacking number and they had just shipped it after I requested a refund. I was also told in the chain of emails that it had shipped June 30. Not true, and now they tell me I have to PAY for shipping the book back to them and then they will process a refund. I DON'T EVEN HAVE THE BOOK! Yet they have $128 in income for this book I purchased. I agree with previous reviews as scam and horrible shipping service. Please do your research before using this company. I ordered another copy off Amazon after this happened and I already have it during the time I have traded emails back and forth with customer service. Waste of time.
This report was posted on Ripoff Report on 07/24/2017 02:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/abebooks/internet/abebooks-charge-credit-card-and-did-not-receive-purchase-internet-based-internet-1387845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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