Report: #796928

Complaint Review: ABF U-Pack

  • Submitted: Thu, November 10, 2011
  • Updated: Fri, November 11, 2011
  • Reported By: Nicole — Albuquerque New Mexico United States of America
  • ABF U-Pack
    3801 Old Greenwood Road, Fort Smith, AR 72903
    Albuquerque, New Mexico
    United States of America

ABF U-Pack ABF Freight tried to gouge me I let them once (Sue Meyer) and then started putting up a fight! The corporate lets the local terminals do what they want. I was told my belongings are being sold! I have had payment Albuquerque, New Mexico

*Consumer Comment: comment

*Consumer Comment: A Lot More To This Now.... Right??

Show customers why they should trust your business over your competitors...

I have had a very long horrifying experience with ABF U-Pack! I have been gouged once and put up a fight ever since. I have had payment turned away over 24 different times. People have hung up on me, when I call back I am told I am "harassing them". I have now been told that once again payment will not be accepted and my belongings are being SOLD!

This company constantly changes things and the employees do not communicate with each other, at first. I have been pushed around and when I push back I am hung up on. I have been told this is going on to long, like I don't know that! The people at corporate take many many calls to get a call back. Everyone at this point is trying to ignore me and I am being forced to hire a lawyer to see justice.

They try to make it seem like a none paying case. But it just is not. I have been trying and trying with no sucess. Just when I thought it would come to a decent conclusion and I would be reunited with my belongings no such luck. A company has no leg to stand on when they turn away payment, plain and simple. I think I challenged them and it became some kind of fight of who was going to win. Being a big company until I get legal help involved it seems they are!

Don't ever use this company. The people that deal with customers seem nice but the other are not. I believe the fait of your shipment is in the morals of the people that run each local terminal. If you get ones with bad morals you are out of luck!
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This report was posted on Ripoff Report on 11/10/2011 06:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Jeanski - (USA)

I have to go with Comment #1 from Jim.  I've used this company no less than 6 times in the last 10 years.  Particularly after reading all the horror stories on ROR about moving companies, I'm glad I used them.  It's generally cheaper, and even though I have to do some work myself, I've never had a problem. Not once, and I've moved all over the Eastern US.

Personally, I think they're a great company!
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#2 Consumer Comment

A Lot More To This Now.... Right??

AUTHOR: Jim S - (United States of America)

I mean if something like a moving company selling your goods gets to that point, you REALLY haven't paid your bill.  In order for that to happen, you must have been about six months behind in your storage payment.  Whether you think you've been gouged or not is irrelevant.  If you had a dispute, your contract probably states that you have to pay the disputed amount in full, and then let a small claims court decide.  Your chances succeeding in small claims is probably better than 50-50 depending on the nature of the gouge. 

The truth of the matter is this:  Your items are no longer yours - that's why the company won't accept payment.  If the items aren't yours anymore, you're essentially trying to buy things that belong to ABF now.  They don't belong to you anymore - that much is for certain.  Once you get that letter indicating your goods have been abandoned, there is no amount of money you can give even a good and very reputable DIY carrier like ABF to get items back that are no longer yours.

At this point, you have a couple of options:

1.  You can hire a lawyer to issue a cease and desist letter regarding the sale of your goods, and an order preventing them from selling the items.  Yeah, it means you need an attorney, but being this late in the game and taking your dispute to this really don't have a choice.  If you time the letter just right (just before an auction), it may buy you time.  Now it may work, and it may not.

2.  You could show up at the auction and try to buy your items back.  It may cost you more money, but if you let a few people know you're there to try and buy back your items, I suspect it's possible the bidders may just let you have it without bidding up the price.  I wouldn't count on that though.  The guys who bid on these items are just barely human beings (or at least they haven't been walking upright for very long...).

I understand those aren't good options, but they're the only ones you have at this point.  Best of luck to you.
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