Complaint Review: About the Children
About the Children ATC USE AT YOUR OWN RISK. BUYER BEWARE!!! Internet, California
For starters, the staff was very difficult to reach consistently, they rarely answered or returned phone calls, they took long periods of time to answer emails if at all, and when you did get them on the phone, they did not give very many straight answers. The main concensus of what I was told was assurance that all I needed was the right documents prepared the correct way and all would be well. This turned out to be entirely untrue. The documents, it turned out were filed to the wrong court to begin with so we wasted the day that we took off of work only to find out that we had to chase About the Children down to fix their mistake and also take another additional day off of work to file again.
Later we found out from the opposing attorney's letter to us and the court that the documents had been filled out incompletely and insufficiently, making us appear as fools to the court. Again, I tried to get About the Children to fix the problem. They had assigned some fast-talking lawyer-type guy who actually came across as more of a used-car salesman who constantly kept trying to assuage my dissatisfaction with their level of service by reminding me how much money I was saving by going through them rather than an attorney. The punch line to all of this is the fact that they were never able to get the paperwork right and I wound up having to hire an attorney anyway. This put us down lawyer fees PLUS their $1000. Close to 4 grand all told.
Since then I have researched them more closely (something I should have done earlier) and found that they have quite an impressive number of complaints filed with the better business bureau. Just goes to show you, when it sounds too good to be true, it usually is.
USE AT YOUR OWN RISK. BUYER BEWARE!!!!
This report was posted on Ripoff Report on 08/11/2012 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/about-the-children/internet/about-the-children-atc-use-at-your-own-risk-buyer-beware-internet-california-925822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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