Complaint Review: Abra Auto Body & Glass - Coon Rapids Minnesota
- Abra Auto Body & Glass 11585 Robinson Drive Northwest, Coon Rapids,MN Coon Rapids, Minnesota United States of America
- Phone: (763) 755-3665
- Web: http://www.abraauto.com/about-glass...
- Category: Auto Mechanics
Abra Auto Body & Glass (Coon Rapids,MN) Employees went off roading with my vehicle, did extreme damage to vehicle. Coon Rapids, Minnesota
*UPDATE Employee: ABRA Auto Body & Glass
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I took my vehicle in to have hail damage fixed. They told me it would take 2 weeks to fix it. I called them after 2 weeks and they said it would be another week because they had to put another hood on. After three weeks they called and said the truck was finished. When I went to pick it up I noticed a big silver metallic wave painted on the rear left door. There was also red brick brown dirt covering the whole vehicle and the side walls of the tires were full of the same red brick dirt burned right into the rubber.
This report was posted on Ripoff Report on 08/07/2010 06:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/abra-auto-body-glass/coon-rapids-minnesota-55433/abra-auto-body-glass-coon-rapidsmn-employees-went-off-roading-with-my-vehicle-did-e-629727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
ABRA Auto Body & Glass
AUTHOR: ABRA Auto Body & Glass - (United States of America)
SUBMITTED: Wednesday, August 11, 2010
I am in Marketing at ABRA Auto Body & Glass, and upon seeing this report I immediately contacted the General Manager of ABRA-Coon Rapids, MN to find out ABRA's side of the story. Here are my findings:
Joyce of Anoka filed a claim with her insurance company on 8-30-2006, at which time they recorded her mileage at 17,121. She did not bring her vehicle to ABRA for repairs until 10-12-2006, which we feel was plenty of time to explain the additional 160 miles she claims were put on by an ABRA employee "off-roading" with her vehicle.
As for replacing unnecessary parts, the only ones that were replaced were those on her repair plan, which was approved by her insurance company.
We have discussed this with Joyce at every level of management over the last 3-1/2 years. In addition, the General Manager of ABRA-Coon Rapids, a representative of her insurance company, her attorney and Joyce all met on 8-5-2009. At that time everyone (except Joyce) agreed that there was no merit to her claims.
ABRA has a reputation for quality repairs and exceptional customer service. I suggest you visit our website at www.abraauto.com to see the "testimonials" we have received from past customers. Thanks.
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