Abracadabra Hot tub & spa covers Roberts Hot Tubs Inc. Worst service ever richmond, California

Ordered a custom cover - and paid for it - was told they normally ship in two weeks but running about three right now.  At three weeks, I called - no one from this company ever called me - said it's going to be three more weeks.  I called again - they told me "next week it will ship"  I asked for a guaranteed shipping date.  They could not give me one.  I demanded a refund ($1000 item) which they did give me.  But the SOB got a 7 week free loan!  They never called me, never offered a discount for my trouble, never did anything!  If I had not called them they would have sit around forever with my money.  they just suck!