ACAEXPRESS.COM Kenny West | CEO & President | Chris Cobb | Sales Concierge | Mark Bing, Agent Pipeline, Inc. FRAUDULENT PRACTICES Internet

ACAEXPRESS.COM is not a honest company and exhibit very poor customer service. In the beginning, I was told that the platform was $65 per month and was charged a prorated amount of $12.57 for enrolling at the end of Oct. In November, ACAEXPRESS decided to block my account access with a demand of $300 payment. I decided to opt out of utilizing ACAEXPRESS.COM due to the change in price. ACAEXPRESS.COM sent the following email on December 30 to the CEO of the company I am employed with:

From:******************

Sent: Wednesday, December 30, 2015 12:29 PM

To: Michael ****

Subject: ACAExpress - Notification of past due accounts.

Good Morning Michael,

I writing to inform you that we have not received payment from 4 active users underneath your organization and will be disabling their accounts at 3pm CST today if approval to invoice for the amount due is not received by that time.

You can find the list of users below. I have reached out to them individually as well. If you or another manager are responsible for remitting payment for these users please let me know the appropriate card to charge for the corresponding user.

**** ***** – Owes 300.00 

********* – Owes 300.00 

 **********– Owes 300.00 

 ********** – Owes 300.00 

 Please reply with any questions you have and have a lovely day.

 Regards,

********| Customer Experience Coordinator  |

“Keeping Insurance Agents Relevant in the Post ACA World!”

Michael did not respond to this email, allowing the accounts to be disabled. Again, these account accesses were already blocked back in November and could not be utilized to conduct or render any services. $300.00 was removed from my account on Jan. 19, 2016 without my authorization and ACAEXPRESS refused to refund the $300. Is it not against the law to charge someone's card without permission and then indicate that they approved the charge during enrollment? If this was the case, why was the email sent with the request for payment of $300 asking for approval.