ED Magedson – Founder
Acai Berry / Advanced Cleanse7102 W. Roosevelt Street, #100 Phoenix, Arizona United States of America
I thought I was purchasing a free trial of the product and this crooked company stole 99.96 from my account!
I called the company and I reached a woman who could barely speak english. I told her that I wanted to cancel this order and I wanted a refund. She said that if I cancelled I couldn't get a refund. I could get my money back if I completed a rebate form and fax it to them and they would refund my money. However, you have to have the receipt email, I never received an email. She said she would email the receipt info and rebate form. But she did not.
I called back 2 hours later and I talked to "Joseph" who was english speaking. I told "Joseph" about my previous conversation and I explained that I just want to cancel my order or any membership I may have signed up for. I told him that I didn't care about a refund at that point because from all the complaints I have found about the company I doubt I will get my money back.
"Joseph" got a little upset that I implied that his company is stealing from innocent people and told me to calm down. I told him that I'm fine, I only want to cancel this order and I have filed complaints with the BBB and with Consumer Affairs. "Joseph" explained that I would have to speak with a supervisor because I "escalated the call" whatever that means.....
After about 10 minutes on hold I finally spoke with "Dan" the supervisor. He said that he would cancel my membership, figures it was some membership that continues to withdraw/steal money, and he would send me a confirmation email. For the second time that day, no email.
I called the company a third time and I talked to a no name guy who told me that my membership is cancelled. I told him that "Dan the supervisor" promised me a confirmation email and he said, very nervously,"ummm, ma'am, well....I promise your membership is cancelled." Are you kidding me??? I asked him if I would get an email and he finally said...NO. At least this kid was semi-honest.
This company is a joke! Their employees are a joke! This is a total scam and I wish I would have done a little research before orderimg from them.
This report was posted on Ripoff Report on 08/21/2010 06:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acai-berry-advanced-cleanse/phoenix-arizona-85043/acai-berry-advanced-cleanse-scam-free-trial-offer-i-dont-think-so-phoenix-ariz-633705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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