Complaint Review: Acai Berry and Advanced Cleanse
Acai Berry and Advanced Cleanse Even when you cancel, they charge you $169.95 subscription fee!!! Internet, Internet
*Consumer Comment: Yup they never cleansed my colon but they did my bank account!
I sent off for the 2 sample bottles of Acai Berry Pure and Advanced Cleanse, which SUPPOSEDLY came from 2 different, unrelated companies, but instead are from the same.
I cancelled prior to even getting the samples because I wanted to make sure not to miss the 14 day deadline -- I had received original receipts via email stating I must cancel by a certain date, and they said by calling this phone number or emailing- and gave an address. So I emailed, and received confirmation emails back stating my susbscription had been cancelled.
Today, the 14-day mark, I was charged $169.95 for EACH of these 2 products, totalling $339.90. I called immediately, got one customer support person and immediately got disconnected, called back and got another who told me that I would have had to cancel via phone. I read her my email saying that I could call or email, and she said no, I had to call. She said she would cancel, and I said, "yes, but I'm now beyond the 14 day mark.. I want my money refunded." So she said that's an entirely different department, and gave me the email addresses: firstname.lastname@example.org and email@example.com. So I emailed these addresses, only to immediately get an email back saying they were undeliverable and refused. Tried to forward to the original "support@..." and IT was returned as well. So apparently they immediately blocked my email address. So... I sent to them from another one. No return issue. However, I have yet to receive any acknowledgement.
I have contacted my bank and let them know these are unauthorized charges and the situation. I'm hoping they help me refuse the charges.
I don't even know if the products work, and at this point, I don't trust the products -because the COMPANY is such a scam!! Ridiculous that people operate this way. Do not send off for these free samples -- they are ANYTHING but FREE.
This report was posted on Ripoff Report on 03/19/2010 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/acai-berry-and-advanced-cleanse/internet/acai-berry-and-advanced-cleanse-even-when-you-cancel-they-charge-you-16995-subscriptio-583008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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