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Report: #428364

Complaint Review: ACAI BERRY / LIFE CLEANSE - Internet

  • Submitted:
  • Updated:
  • Reported By: Katy Texas
  • Author Confirmed What's this?
  • Why?
  • ACAI BERRY / LIFE CLEANSE acaiberrymax.com Internet U.S.A.

ACAI BERRY / LIFE CLEANSE Weightloss Sucker Internet

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My story is almost identical to another person's I saw today.

On 2/10/2009 I saw an advertisement online for two separate products, ACAI BERRY and LIFE CLEANSE. The total cost was suppose to be only the shipping fees of $3.95 each. I ordered both products and was charged shipping on 2/13 and received them separately on 2/17/09 & on 2/19/09. On 2/25/09 (Today), I noticed my debit account had a pending payment of an additional $87.13 for one of the products.

I called the company today to dispute the charges and was told that the I had agreed to a 15 day trial period and that because I failed to cancel within those 15 days, I was being charged the additional amount. They have since cancelled my account but they refuse refund the money they have charged.

I told the rep that I did not see anything on the website indicating it was only a 15 day trial period, in fact it advertised a "30 day free trial" and even if it was I was still within the 15 days from the date I received the product. She said it didn't matter because the 15 days started from the date I ordered the product and not from the date I received it. I am disputing this with my bank and chose not to get irritated with the representative who was obviously just following a script.

They did give me confirmation #'s of the cancellation of both products, but I'll believe it when I see it.

They are engaged in false / misleading advertising and it's a blatant ripoff.

The company that may show up as charging the card is FWM Laboratories.

Justme
Katy, Texas
U.S.A.

This report was posted on Ripoff Report on 02/25/2009 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acai-berry-life-cleanse/internet/acai-berry-life-cleanse-weightloss-sucker-internet-428364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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