Report: #518389

Complaint Review: Acaiburn - DietPills

  • Submitted: Mon, November 02, 2009
  • Updated: Wed, November 04, 2009
  • Reported By: Stephen — Orlando Florida United States of America
  • Acaiburn - DietPills
    po box 10276
    des moines, Iowa
    United States of America

Acaiburn - DietPills Complete RIP-OFF des moines, Iowa

*UPDATE Employee: Hello,

Show customers why they should trust your business over your competitors...

After you order their "free trial", you should see a $79 dollar charge poping up on your bank statement about 2 weeks after you receive the product. They sent you a months supply and want you to return the remaining pills after your 2-week free trial is up. I called to complain and cancel on Sept 17th. They told me to mail the product to an address in Iowa (priority mail) and they would refund in 5-10 business days. They US postal service said they received the package on Oct. 3rd. On October 15th I called their customer support and they said they had just processed the return and I should see a refund in a few days. I called on Nov. 1 to ask again and they said they had already refunded me, Wachovia must have missed that because there was no refund credited back to my account, now the customer support women took down my information to send to their corporate offices. I should hear from them in 48 hrs, I dont expect a phone call. No one I talk to has any clue what is going on. Dont purchase anything from these criminals.

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This report was posted on Ripoff Report on 11/02/2009 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acaiburn-dietpills/des-moines-iowa-50381/acaiburn-dietpills-complete-rip-off-des-moines-iowa-518389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Hello,

AUTHOR: Starlet Simmons - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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