ED Magedson – Founder
AcaiBurnhttps://www.acaiburnpremium.com Idaho Falls, Idaho United States of America
I ordered a free trial of the Acai berry. It never arrived. I am moving and contacted them with the concern of it taking over a month for a free trial and cause i didnt want it anymore due to the poor service. I got charged for it after the free trial lapsed and when i asked for help i got pushed off and was being slammed with the product. The customer service was poor and when i was advised that i was charged i got a bit upset but when the consultant refused to help me i wanted nothing to do with the product however he wanted me to have it and pushed it in my face. in the end he gave me a phone number and told me to ring it as he couldnt be bothered dealing with it. conversation pasted below as it was an online conversation.
info: Please wait for a site operator to respond. info: You are now chatting with 'Brian'
Brian: Thank you for chatting with AcaiSlim. May I know with whom I am chatting with?
Linda: hi there i am linda
Brian: Hi, are you here to place an order?
Linda: i actually have a question about an order i placed a while ago
Brian: I will do my best to help you. How may I assist you today?
Linda: it was in regards to a free trial and i had the shipping address in australia and it hasnt arrived. it has lapsed the trial period and i am not sure what to do
Brian: In order to pull up your account, could you please provide me the email address and phone number you used to order our product?
Linda: the email address is ...... and phone number (australian) ...... ( i think from memory)
Brian: One moment please while I locate your account Information.
Brian: Please let us know how many bottles have you received till now ?
Linda: I havent received a single thing yet. i am still waiting for the trial
Linda: i am starting to worry cause the trial period has gone and i havent got a thing ye Linda: t
Brian: It seems that your original order was undoubtedly lost in transport. We are ready to reship the pills.
Brian: This will come at no additional cost to you.
Brian: But we do request you please let us know if you want the pills to be reshipped. Brian: Please confirm your address for that. Brian: Ship to Address1 : ...... Street Brian: Suite/Box # : Brian: City : Toowoomba Brian: Province : Queensland Brian: Country : AU Brian: Postal : 4350
Linda: Can i just cancel it for now i am about to move address and this is why i am also raising the concern
Brian: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged the first of three discounted monthly installments of $79.91 for the three month supply of AcaiSlim Pills which you have received. Your cancellation number is: Brian: 469629
Linda: I was still charged when i didnt get the trial btl?
Brian: We are ready to reship the package in lieu for trial package.
Linda: i am moving interstate over here so i really cant receive them
Brian: then you can submit your now address. Brian: New **.
Linda: i wont have a permenant one for a little while. i am moving and following the seasonal work over here.
Brian: Then you can contact us back as you change your residence.
Linda: i can do that but in the mean time i still get charged for the trial btl of 70 something dollars when it isnt here
Brian: You have already been charged for that.
Linda: wat, serious. i havent even gotten the trial period, it has been a long wait and i cant get it until the seasonal work trail is finished which can take at least 6 months. and i still get charged for something i dont have and cant get
Brian: Please be patient as your second shipment has already been shipped and you will definitely receive it within few working days.
Linda: i just told you that i cant get the shipment, i will not be there and u still shipped it?
Brian: Your second was already shipped on Sep 15, 2009.
Linda: it is now the 22nd and if it were shipped it would have arrived. i leave my residence.
Brian: Orders placed in the United States will ship immediately and arrive in only 4-7 business days. International orders may take 1-3 weeks, depending how far the package has to go.
Linda: package number one never arrived! I dont want package number two to float around the country side somewhere, i am now at the point i dont want to even look at the product as there is no co operation.
Linda: I dont get the deliveries, i didnt get the trial period i got nothing and u still expect me to pay for something cause a free trial elapsed with no product
Brian: Could you please cooperate with us and please wait for your second shipment.
Linda: i just said that I wont be at that address. i dont want a second shipment now. after this treatment and lack of customer service i do not wish to receive the next shipment which more then likely will not arrive.
Linda: i dont want the second shipment when i didnt get a trial period. and i dont want to go through this again
Linda: u dont want to accept the large charge that i have been billed when i didnt get a product to start with.
Brian: You can let us know you new shipping address. We will reship the package on that address.
Linda: I dont want the product at all now. I dont want u throwing it in my face after this conversation.
Linda: I was ok with everything until i get complete refusal for the help that i am asking for
Brian: Ok, So what resolution you want ?
Linda: I want to cancel this, the whole lot. I am not impressed about the large charge to start with when i had no trial and when i wont have a perm residential address I will not get another shipment. i dont want to start another trial period. i want it refunded now, and no trial period!
Brian: Your order is cancelled.
Linda: and the charge?
Brian: We offer a 60-Day Full Money Back Guarantee. If you don't experience the kind of weight loss you come to expect from what some people call "The World's most powerful all-natural fat burner", then we don't want your money. You have two months from the time you receive the pills to try it for yourself risk free.
Linda: and? 2 months of nothing for me when i had nothing to start with. if i got nothing out of it then?
Brian: Please call our member support staff at our toll-free number. They will assist you regarding your charges..
Linda: so i am getting fobbed off to another department?
Brian: Please call them, They will provide you a more diligent resolution. Linda: fine i will call them, advise them that i contacted them online and that the consultant failed to help and pushed me off.
Brian: I hope I was of assistance to you. Is there anything else I can help you with today?
Linda: nope. no help
Brian: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one. Brian: Please feel free to come back for any further assistance. Brian: Good-bye. .
What a lack of customer service and lack of processes. Cancel the shipment and still charge me.
This report was posted on Ripoff Report on 09/22/2009 06:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acaiburn/idaho-falls-idaho-83404/acaiburn-acaislim-product-slamming-and-refusal-to-assist-customer-and-rippedwhen-free-tr-498564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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