Complaint Review: AcaiBurn - Des Moiines Nationwide
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- Author Confirmed
- AcaiBurn 300 Army Post Road, Nationwide U.S.A.
- Phone:
- Web:
- Category: Weightloss Programs
AcaiBurn Free Trial rip Off. The $4.95 Free Trial becomes $35AUD after company adding $US20 for shipping even thought product is shipped within Aust Des Moiines Iowa Internet
*UPDATE Employee: Hello
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The AcaiBurn Weight Loss FREE Trial sounds good. Then, right at the end they tell you that the total cost is $US24.95 instead of $4.95. When you get to this point there is no going back or facility to cancel the transaction.
The only way to get any further is to go into the chat room. This I did, where I was informed that the additional $US20 was for shipping. I then cancelled the whole transaction. This would have been within 15 minutes of the conclusion of the internet transaction.
Approx a week later I received the shipment of my "FREE TRIAL".
I returned to the chat room where I was told that "You will not be charged $US59.95 for the FREE TRIAL if we receive the package (being the free trial of AcaiBurn) before the 14days trial period is over. If the package is returned after that, then you will still be refunded".
I tried calling the Australian phone number that I was given 1800 335 305, but all you get is a sales message.
Given that I have already been charged $AUD35 for my " $4.95 FREE TRIAL", I decided it was easier to cancel my credit card in order to avoid any further dealings with this company.
Coquette
Victoria
Australia
This report was posted on Ripoff Report on 05/27/2009 09:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acaiburn/nationwide/acaiburn-free-trial-rip-off-the-495-free-trial-becomes-35aud-after-company-adding-us-455997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello
AUTHOR: Wuyi Source - (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Thanks,
Acai burn team
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