Report: #1261249

Complaint Review: Acana Pet Food

  • Submitted: Wed, October 14, 2015
  • Updated: Wed, October 14, 2015
  • Reported By: Not Applicable — Olathe Kansas USA
  • Acana Pet Food

    Internet
    Canada

Acana Pet Food Champion Pet Food Labeling, Glucosamine, Chondroitin, Food and Drug Administration (FDA), Better Business Bureau (BBB), Attorney General

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Their customer service is horrible. I just finished speaking to a woman named Angela with Champion Foods to complain about all four of my animals getting sick from their food. Specifically, it was to complain about the amount of chondroitin and glucosamine that they put in the food, around 700 and 900 milligrams for a cup of food. The company recommends up to 1 1/2 cups of food for dogs my size (they are around 17 to 24 pounds), but every time I feed them more than 3/4 of a cup, they vomit all over my house. Moreover, one of my dogs was on Dasuquin w/ MSM when I purchased the food, and after I gave her 1/4 of a cup, she vomited. That prompted me to look at the back of the bag to see if anything was triggering the vomiting. So when I spoke to Angela, she expressed blithe concern about the problem. She stated the amount the food is minimal, which it isn't, otherwise, the dogs wouldn't throw up. Moreover, she stated the company isn't concerned about the issue. Then, she repeatedly spoke over me and used a condescending, sarcastic tone. Really? That how they train their employees to handle customer complaints? I've also complained to Chewy.com, the merchant that I purchased the food from, but the company states they do not have the financial resources to list this type of information out on their website. Be assured that I am filing a complaint against ACANA Dog and Cat Food with the U.S. Food and Drug Administration today, because it is irresponsible not to clearly mark the front of the bag or to have the merchant list the contents on their website if they are receiving reports of animals getting sick. Moreover, when I tried to complain about the incident on Acana's Facebook page, they have blocked my ability to post messages. Says volumes about their company.

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This report was posted on Ripoff Report on 10/14/2015 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acana-pet-food/internet/acana-pet-food-champion-pet-food-labeling-glucosamine-chondroitin-food-and-drug-admin-1261249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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