Complaint Review: Acanac - Internet
- Acanac 1650 Dundas Street East. Unit 204, Mississauga, Ontario Canada L4X 2Z3 Internet U.S.A.
- Phone:
- Web:
- Category: Internet Service Providers
Acanac No contact, No refund, No service Mississauga Ontario Canada
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We were with Acanac internet provider since October 2007. At the very begining we experienced very poor service and wanted to cancel. Instead of a refund we were offered a 3 free month of service for the inconvenience. Because our service was extended for another 3 month we were expecting it to expire in January. Instead, we got charged double of the first year without previous notice or our consent or authorization in October.
Now I am trying to get a refund but the company's billing department is hiding behind emails and is not giving our money back. Instead they are sending us pointless emails with advise to shop around and see that they are still the best service providers for the money. We were charged over $400 from our credit card and they are dragging it on for almost a month now and still nothing was done.
I don't know what to do at this point but thinking to take this crooks to court and then see what happens. I wish that there would be a government service of some sort like Human Rights or Labour Department but for consumers protection that could tighten the rope around the company's neck so they don't cheat any more people.
Olesya
Toronto, Ontario
Canada
This report was posted on Ripoff Report on 11/30/2008 10:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acanac/internet/acanac-no-contact-no-refund-no-service-mississauga-ontario-canada-396338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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