ACCC Insurance American Concentrated Committee of Con-men Houston Texas

  The run around game must be based in the Houston office. Incident occurred 10/11/2016, my recorded call w their rep Gabriel Vasquez stating they were accepting full liability and make payment occurred on the 13th. Then the games began- un returned phone calls, un answered emails, i ended up doing the repair out of pocket, & submitted all documentation to said rep. No Response. Mid March i call and am informed the file had been moved to Ms. Esquivel, another adjuster. Upon speaking with her, am told I need to resubmit the documentation. Apparently moving the file to the next person doesn't include the documents within said file. Within 24 hrs via emails I am back w/ Ms. Vasquez, the one who couldn't do it right the first time. Having my fill today (03/31/17') I went to their Phoenix offices, walked in and because I was doing the footwork for my attorney was asking for the title of the office an individual's name where my attorney could send the coming legal paperwork for suit. Within mins I was speaking with a claims supervisor (something I was told by the Houston office would only happen after going thru the claims rep) named Jason who via review of the file in their system in 10 mins came out & stated my check would be overnighted monday to my home. I'm thinking if your unlucky enough to be struck in tx by a driver carrying accc, check your home state to see if they have an office there or check into an attorney. The punch line to all this is that while standing there speaking with Jason, "Natalie", Gabrielle's supervisor (the 1 I was never allowed to speak w/) called from Houston and left a voicemail. With Gabby in the background she informs that there is documents needed (already submitted) "oh they are, thanks Gabby", but payment can't be made till into next session? Whatever, thank you Jason, at least not every employee believes in giving the run around to the other party.