Access Media 3, AM3, Access Media Horrible Internet Service, Failed Promises, Technically Challenged "Technicians" Fort Worth Texas Nationwide

Where to start...

I've had this service for roughly a month now. The only package for internet available at my location is 3Mbps for $19.99/mo. Price would be superb if I was able to get more than 500Kbps on average. If I am paying for 3Mbps then at minimum I should receive 1.5Mbps (half), which is still unacceptable, but I can't even get that. I've contacted this company several times; I've even sent an e-mail to the Regional Manager of the Texas area. No response. I can't get any response on social media. The only help I ever received was through their chat support.

The agent on chat support was relatively friendly, wanted to help out it seemed. So I gave the company benefit of the doubt and they scheduled a "technician" to come to the residence and troubleshoot the problems. Now, I have a background in technology/networking... I could not wait to see how their technician was going to troubleshoot. Of course, the company could not get a technician out for a few days, whatever, didn't expect much more from them. 

The day arrives where the tech is supposed to come. He shows up, jeans, t-shirt, and a dinky looking badge. My first impression was just as expected, unprofessional. This is where it gets funny (and embarrassing), the "technician" does not move past our door way entrance. Does not run any troubleshooting, he didn't even TOUCH the modem, or the router. Router is ours, but didn't even bother touching HIS companies equipment. He instead calls CUSTOMER SERVICE and asks if they have a 10Mbps plan, the customer service rep advises him that they did not offer anything faster than 3Mbps.

The "technician" hangs up the phone and says, "Well that's your problem right there, we don't have a faster speed." I just looked at this man and told him to leave. I told him to tell his company that if they ever sent someone who doesn't know the BASICS of troubleshooting slow speeds, that I would file a lawsuit for fraudulent services. I still feel the need to put this company out of business. They ARE indeed fraudulent. They have a 1 star rating on Yelp out of 200+ reviews. If you go to their social media, it is nothing but unsatisfied customers receiving HORRIBLE speeds; I'm just dumbfounded as to how a company like this even becomes a company.

Worst of all, they ARE affiliated with DirecTV. This is the icing on the cake right here. First and foremost, if I was a spokesperson for DirecTV, I would make sure to cut any loose ends with this FRAUDULENT/FAKE ISP. They should not be receiving money from any man or woman. The speed tests I've endured are just awful. Not to mention I've seen other customers speed tests, just as bad if not worst... i.e.; 500+ ping (horrible quality line), 0.23Mbps download speeds (which are supposed to be 3.00Mbps), and 1.94Mbps upload speeds (the average internet surfer DOES NOT upload, so this is pretty much irrelevant as far as I'm concerned).

I am fed up with their non-existent excuses since they never contact me back. This company needs to be shut down. They are ripping customers off, and it's so sad.

I've decided to run a speed test, and here is my most recent result: speedtest.net/my-result/4060069739

This is about the average on every single test. Unacceptable.