Report: #794754

Complaint Review: Access Warranty

  • Submitted: Thu, November 03, 2011
  • Updated: Thu, November 03, 2011
  • Reported By: Martie — Hayden Idaho United States of America
  • Access Warranty
    6837 Hayvenhurst Ave
    Lake Balboa, California
    United States of America

Access Warranty No Coverage No response No refund Lake Balboa, California

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On 09/16/2010 we obtained a warranty for our non-commercial truck.  In January our truck became a commercial truck.  We did not know at the time that we would not be covered under the warranty if they found out that we were commercial.  

In June we had a blower motor fixed.  A couple of months later I was looking in our contract book and discovered that we would not be covered if they found out we were commercial. 

I called them immediately and they confirmed that they would not cover the truck and that I should get a refund from the time that the truck became commercial in January.  I have called several times and spoke to several people only to get the run around. I have never received anything from them by mail.

I sent them the registration showing when the truck became commercial, a copy of the DOT inspection and the mileage  the first part of Feb..   I also told them I would reimburse them for the blower motor that they fixed in June.  

I also spoke with Royal Administration Services (their underwriter) and they also told me I should get a refund from when the truck became commercial.
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