Report: #665021

Complaint Review:

  • Submitted: Tue, November 23, 2010
  • Updated: Tue, November 23, 2010
  • Reported By: 13kana — Peace Dale Rhode Island United States of America

    United States of America Deceptive Advertising and Dishonest Business Practices and Insulting and Rude Customer Service, Internet

Show customers why they should trust your business over your competitors...

On November 19 I ordered a Nikon AF-S Nikkor 400mm f2.8G ED VR Lens that was advertised as being in BRAND NEW condition but with an open box. I called immediately after placing the order (Friday at 9AM) to inquire about why the box was open and if the lens had been used in the field. I was assured that it was brand new and that they "open the box of all high end lenses to make sure all components were included". I did not buy this but felt they had assured me that it had not been used in the field to that point in time. I asked when I would get it and was told it would ship late that day or early Monday and I would have it by time for the football game I was shooting Thursday.  

Monday I had not received tracking information and after a few e-mails I called and was told they were having trouble getting my order approved by their bank...I asked why their bank was concerned since my AMEX card had already authorized the charge. I was subsequently told that they would ship it Tuesday AM and I would get it Wednesday.  

On Tuesday morning at 10 I followed up again looking for the tracking information and was told that my charge had not passed their verification department until that morning and now that it had it would ship that day and I would get the lens on Friday.  

Later Tuesday11/23, at 5:19 in the afternoon, I got an e-mail telling me that my order had not passed verification and that I would receive a full refund of my $7,498. I called and inquired as to how they had managed to decide that a transaction that Amex had approved was not a valid transaction especially since my e-mail is tied to my photography site that lists the same name and address that they had on the order....the gentleman continued to be insulting and dishonest with me....

Amex later verified that they had gotten an authorization for the charge from Amex on the day of purchase, but never put the charge through to request his claims had all been untruths including his statement that they had issued a refund....I called him back and got some other story about how he was choosing not to do business with me and then I got a separate e-mail saying that my Amex rep was not telling me the truth and that the lens "was not the most pristine condition". Yeah, I bet Amex is the dishonest company here.  

I would not shop here if you are counting on getting what you are trying to cost me the opportunity to have the proper equipment when I photographed from the sidelines of my first NFL game...I will make due with a shorter lens and a would have a tough time solving the problem they leave you with just before the holidays.  

To fall short of delivering an item is bad, but it provide such poor customer service along the way is be repeatedly dishonest and insulting on the phone and over e-mail for 5 days is inexcusable.

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This report was posted on Ripoff Report on 11/23/2010 05:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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