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Report: #1138833

Complaint Review: AccountNow - Bronx Internet

  • Submitted:
  • Updated:
  • Reported By: bizzy b` — Bronx New York
  • Author Not Confirmed What's this?
  • Why?
  • AccountNow 592 E 141st 1D Internet USA

AccountNow Account Now Visa frozen account, customer service Internet

*UPDATE Employee: We would like to help.

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So AccountNow recently sent me a card to update my old card since it was about to expire. I call the number on the card to activate it and have ot able to use because i recently started a new job and used it for direct deposit. The card was successfully acrivated and so i could be sure i went to check to see if it showed online which it didn't. I logged out and then logged back in just to refresh the system and i get a message saying that due to many unsuccessful attempts my account would be frozen and i have to fax my ID and a picture of the card that i was trying to use. I tried to call customer service and get to the machine saying i have a less then 1 minute wait time but no one ever picks up the line EVER! What can i do to resolve this?

This report was posted on Ripoff Report on 04/14/2014 05:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/accountnow/internet/accountnow-account-now-visa-frozen-account-customer-service-internet-1138833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

We would like to help.

AUTHOR: AccountNow - ()

POSTED: Friday, June 06, 2014

Dear Bizzy B,
I am sorry to hear that you had an issue with your account. If your account issue is still outstanding, I would like to help resolve it. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at customerserviceRR@accountnowinc.com referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.
Sincerely,
GF
AccountNow

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