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Report: #1364641

Complaint Review: Accountnow - San ramon California

  • Submitted:
  • Updated:
  • Reported By: Jessicat209 — Stockton California USA
  • Author Not Confirmed What's this?
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  • Accountnow 2603 camino ramon San ramon, California USA

Accountnow GreenDot Holding last years tax return and put a freeze on my account San ramon California

*UPDATE Employee: AccountNow

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 I had opened an account with accountnow last year (2016) to have my tax refund deposited into. The IRS said they were mailing out a check..The check never came, they never said they direct deposited it. This tax season i tried to log into my accountnow to have them replace last years card and it would not allow me to login. It said i had a tax return deposited to my account and they put a freeze on my account..I have no idea how long they have had it or why they would not contact me or email me and inform me that i had a deposit..So they have just been holding onto my money and expect me to fax all this paperwork like i have the means to do all this. Im so upset, this is not right they need to give me my money.

This report was posted on Ripoff Report on 03/29/2017 06:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/accountnow/san-ramon-california-94583/accountnow-greendot-holding-last-years-tax-return-and-put-a-freeze-on-my-account-san-ramo-1364641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

AccountNow

AUTHOR: AccountNow - (USA)

POSTED: Monday, May 08, 2017

Dear Consumer,

 

I am sorry to hear that you had some issues with your account. I’d like to help resolve your account issue and address any additional concerns that you may have. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at ANExecutiveOffice@greendotcorp.com referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.

 

Sincerely,

HP

AccountNow

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