Accu-Metrics Viaguard Fraudulent results, No help, Bad customer service Toronto Ontario Canada

For our own curiosity and understanding we had completed a paternity and maternity test.  While Harvey Tenenbaum presented initially as very knowledgeable and trustworthy we had serious issues with his staff and follow up questions.

We waited several weeks for the maternity test and nearly 2 weeks after we had submitted our sample we were informed that they had not even submitted it to the lab.  We waited an additional 12 days before asking again about the results.  For 4 days we were told “its coming today, you will have it by 6”.  We called and emailed, were hung up on, placed on hold for 15-20 min at a time and were not called to inform us of any delays. 

After finally getting the results (which were initially sent to the wrong email address) we noticed a discrepancy in the expected test and what was sent to us.  After several more days of calls and emails trying to get that resolved we were forced to physically drive down to actually ask in person.  We were greeted by one of the rudest staff members I have ever had the misfortune of dealing with in my entire life.  We discovered that CP (her initials) was as rude in person as she was on the phone.  We were able to approach Harvey and speak with him briefly about our questions.  After several dismissal answers (“Oh that’s nothing, its common.” and “I’ll look in to it”) we left feeling unsatisfied with his answer. 

It was at this point that we discovered that what was said was actually completely wrong, impossible and was a blatant lie (a mutation present in the second test of the child which was not present in the first test.  There was no second sample and the results were supposed to be transposed to a new document).  We can only assume that the sample was either lost or the test wasn’t completed properly and when faking the results someone made a typographical error.  We tried in vain to get this cleared up and a proper test done.  I have been told “too bad” and “you just aren’t accepting the answer” as well as actual threats and insults against us.  When I asked for a simple email with an explanation I was told “you aren’t getting one.  We’ve spent enough time on this.”

I have basically been scammed out of money.  I would not recommend this place to anybody and suggest they look at some of the other locations in the area.  I am highly disappointed in Harvey personally to allow himself to be represented by such a horrible person who is obviously the result of the other reviews of Accu-Metrics.   I also suspect that this person lost our original test and is trying to protect herself.

Stay away from this place.