Complaint Review: Ace Hardware Superstore
Ace Hardware Superstore Ripoff Hidden Shipping Charges, Internet
After multiple attempts to contact them, I received an email (probably identical to the one cited in other posts to this site) with a false apology for the inconvenience, that this is a "special order item" and requires an additional $89.99 of shipping.
The customer service representative hung up on me and then when I called back, left me on hold for a long period then hung up on me again. I have filed a complaint with the Better Business Bureau who gives this company an F rating.
Please watch out for this company, their low prices are a lure for the hidden "special order" shipping fees. ACE should strip them of their franchise because they are a disgrace to the brand.
This report was posted on Ripoff Report on 08/28/2012 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ace-hardware-superstore/internet/ace-hardware-superstore-ripoff-hidden-shipping-charges-internet-933750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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