ED Magedson – Founder
Ace Industrial Supply Inc.7535 San Fernando Blvd Burbank, California United States of America
i had been skeptical of this company from day one. i bought sawsall blades from them because they said they were better than anything i have ever used. at about 4 bucks or more a blade, they better be. i got them and after using the first one i instantly knew they were not even half of what they were claimed to be.
called salesman - no answer, no voicemail
i was called about a month or two later, i got a call from salesman trying to sell more stuff. told him about crappy blades and he says "yeah, they were pretty bad. we got a lot of complaints about those." so i ask what they will do about it. "well," he says, "i can give you a deal on a hole-saw kit." he proceeded to tell me he would have it to my door for 240 something. got the invoice and saw a freight charge of almost 70 dollars. i looked online and found EXACT kit he sold me for 132. i finally got ahold of him and asked what was up with the massive markup. he sold it to me for the 132.......plus all those shipping charges. total bullshit.
next time i was called, i told them not to bother calling me again.
a few months go by and no calls. recently i got a call from another salesman from the same company. he explained to me that i was a good customer and always paid on time. because of that he wanted to give me a "special" offer. He offered me a brand new heavy duty super sawsall, one of their polar/solar cords, a mini torch, and some other "samples". but only if i buy some sawsall blades. in his words: "basically, i am bribing you to spend your money with us."
I was a sucker and said ok to the bosch blades at 4.70 something a blade. but when the package arrived (a week later than expected) i found nothing was what it was claimed to be. the sawsall is a cheapo homeowner line milwaukee, the cord is a 16/3 cheapo (not the polar/solar cord i was promised). the blades were not useful to me as i cannot cut a 4" pipe with a 6" blade. i said i needed 6" of cutting length. the other stuff was an assortment of junk i can get for 5 or 6 bucks at harbor freight.
i tried to e-mail them to say i was not pleased at all. no surprise, email not found and it was kicked back. tried calling and get no answer. i will keep trying and post updates as they happen.
This report was posted on Ripoff Report on 01/03/2011 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ace-industrial-supply-inc/burbank-california-91505/ace-industrial-supply-inc-several-others-from-what-i-understand-i-was-told-i-would-get-c-678258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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