ED Magedson – Founder
Ace Karaoke Poor customer service. Tried to exchange in a non-functioning karaoke player within 7 days of receiving and they didn't even bother to ship me another one. I had to call and ask why I hadn't received the merchandise I ALREADY PAID FOR INCLUDING RETURN SHIPPING Ashland Oregon
I ordered a karaoke player from Ace Karaoke. It immediately did not work. I called Ace and they had me ship it back at my cost. They received it and didn't bother shipping another player until I called to ask when it had arrived. They have my money and if I had not called they would not have shipped me a new one.Another problem is I had trouble getting a hold of anyone. I would call their customer service number during normal office hours and the phone would ring 12 times..,no person, no voicemail.
This report was posted on Ripoff Report on 07/14/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ace-karaoke/internet/ace-karaoke-poor-customer-service-tried-to-exchange-in-a-non-functioning-karaoke-player-1066923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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