Ace Plumbing and Rooter This company defrauded me San Francisco California

I certainly didn't anticipate this company defrauding me!

I contracted with Ace to have my water heater replaced. When I called, I was quoted around $1500 for the job, estimating at least 6 hours labor plus the heater.  

I was told that the guy would be at my house in an hour after picking up the heater and so far, I was really impressed for the fast turnaround. 

I wasn't about to be happy for too long, because the guy arrived over 1 hour late. He brought a water heater and spent 45 minutes examining the piping to my house and then went out again to get more parts. 

Yet another hour later, he arrived and replaced the water heater (3 hours max). He ended up charging me $1825 total (for the extra parts). 

It has been over a week since he installed the heater and the pilot light to it has gone out 2 times so far.

I called their office several times. They educated me how to turn the pilot back on, but what is astounding to me, is the fact that I have never had to do this to the old heater that I had for over 8 years.

Until now, no one could not explain why the pilot light needs to be re-lit so often, and I was also given a stern warning that any other return trips to my house is going to cost me more money.

Do these people want me to singlehandedly pay for all their recession woes? I feel a company should stand behind their service, specially since I think they definitely did something wrong in the installation. The office absolutely refuses to do anything further for me and I've pretty much been scammed!

Stay far away from this company. They'll take your last money away, without batting an eyelash. 

I have begun the complaint process with the Better Business Bureau because I definitely feel defrauded!

I will write an update to this review as soon as I have an answer from the BBB. Stay tuned, this is one woman who isn't going to take being ripped off lightly.  

I am a single woman. I work very hard, with very long hours for what little money I have, and I do not deserve to be treated dishonestly!