• Report: #1040037
Complaint Review:


  • Submitted: Tue, April 02, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Neal — Laguna Niguel California
190 Veterans Dr. Northvale, New Jersey United States of America

AceDepot acedepot.com failed to give full refund after 3 months on product they falsely advertised as in stock/never shipped Northvale, New Jersey

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I telephoned acedepot.com on 11/16/12 to purchase a copier which was advertised as in stock on their website. The order taker assured me that the copier was in stock but might take up to 3 weeks for me to receive. I was foolishly trusting and gave them my debit card for the price of $436.94 which cleared my account on 11/20/12.

After not receiving anything or any notification I called customer service on 1/08/13 and was told the copier still wasnt in stock whereupon I asked for an immediate refund. I was told that they could not process a refund and I should notify my credit card company! I stated that they had already received full payment but was told I would have to contact their management, a Chris Corday to pursue any refund.

After pursuing numerous emails through the following month I finally received a partial refund of $374.94 as a credit to my debit card account on 02/26/13nearly a month and a half later and over three months since the order! I am still short $62 and have not received any response to additional emails to Chris as of 04/02/13.

This report was posted on Ripoff Report on 04/02/2013 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/acedepot/northvale-new-jersey-07647/acedepot-acedepotcom-failed-to-give-full-refund-after-3-months-on-product-they-falsely-a-1040037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on AceDepot

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?