Report: #1011068

Complaint Review:

  • Submitted: Fri, February 08, 2013
  • Updated: Fri, February 08, 2013
  • Reported By: FrowningGoddess — Montgomery New York United States of America
    190 Veterans Dr.
    Northvale, New Jersey
    United States of America Chris Corday, AceDepot did not notifie me of discontinued item, then did not refund my money Northvale, New Jersey

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On 01/20/13, I had ordered a laminator from ACEDEPOT.COM 201-768-1940 NJ. When the laminator had not shown up by 01/31/13, I had contacted them through their website. A customer representative emailed me back and said that the laminator I had ordered is no longer available, and offered me another one. I did not want the one they offered, so I asked Kristy (their rep), both by phone and then followed up with an email, for a full refund. She said I would get my money by (02/02/13). It is now 02/08/13, and I have still not received my refund. I tried calling the company, and all I get is an answering machine.

They had no problem taking their money, and never once contacted me about the laminator being unavailable. After all this, I read a few comments on the BBB and they received an F for this very reason. They have screwed a lot of customers out of money as I just read. There is nothing good about this company. All the reports revolve around the same complaint.
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